Security outfit SentinelOne’s services back online after lengthy outage
Security services vendor SentinelOne experienced a major outage on Thursday.
A company post states the incident “is impacting commercial customer consoles,” however The Register has seen several social media posts that show a SentinelOne dashboard listing 11 unavailable products – including threat intelligence services and the Singularity Endpoint protection service.
Reports of the outage appear to have reached social media before SentinelOne communicated them to customers, which hasn’t gone down well.
The vendor’s statement assures customers, “Customer endpoints are still protected at this time, but managed response services will not have visibility.”
The company restored services at 7:41PM UTC on Thursday.
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The statement also reassures customers that early analysis suggests “this is not a security incident.”
Instead it appears to be a cloudy problem, as SentinelOne is known to host some of its services in AWS. The cloud giant’s status page lists a single Thursday incident – elevated API error and connectivity issues in one Asian region – that it fixed within an hour.
The SentinelOne outage ran for at least six hours, suggesting this is a problem of its own making.
The Register sought comment from SentinelOne, which pointed us to the same post we linked to above. ®
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