{"id":7558,"date":"2018-07-26T15:30:37","date_gmt":"2018-07-26T15:30:37","guid":{"rendered":"https:\/\/blog.trendmicro.com\/?p=541718"},"modified":"2018-07-26T15:30:37","modified_gmt":"2018-07-26T15:30:37","slug":"is-chat-putting-your-business-at-risk","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/is-chat-putting-your-business-at-risk\/","title":{"rendered":"Is chat putting your business at risk?"},"content":{"rendered":"

\"\"\/<\/p>\n

Now that corporate activities are increasingly taking place outside of the office, technology that enables real-time communication and collaboration among office workers and telecommuters is absolutely essential. Elements like file sharing, video conferencing and cloud access have quickly become imperative.<\/p>\n

However, few solutions address the challenges that can come up with geographically dispersed workers like live chat.<\/p>\n

Overall, more than 3.7 million employees work from home<\/a>\u00a0or another location outside of the office at least half of the time, and regular teleworking has increased by 115 percent since 2005. At the same time, interest and use of chat platforms like Slack, Discord and Telegram \u2013 which enable integration through APIs with other systems \u2013 has risen as well.<\/p>\n

As chat capabilities become increasingly important and common, it\u2019s worth asking the question: \u201cCould chat be putting my business at risk?\u201d<\/p>\n

State of chat within the current enterprise landscape<\/strong><\/h3>\n

According to current industry insights and statistics, chat is being used in more businesses and in more use cases than ever before to support internal as well as external communication:<\/p>\n\n\n\n\n
\n\n
\n\n<\/tr>\n<\/tbody>\n<\/table>\n

How hackers are taking advantage of corporate chat communication<\/strong><\/h3>\n

Like any enterprise trend, hackers have taken notice of this rising chat use and begun leveraging the most popular platforms for malicious purposes. This strategy isn\u2019t difficult to understand, as chat solutions \u2013 as well as any other communication platform \u2013 are often used to transmit sensitive information that could be utilized by hackers for fraud or other malicious attacks.<\/p>\n

\"\"<\/p>\n

Live chat is especially important for organizations with teleworking employees, but is it worth the security risk?<\/em><\/p>\n

Here\u2019s a few trends that have taken hold with cybercriminals in association with chat platforms:<\/p>\n

Command & Control connections<\/strong><\/h3>\n

According to Trend Micro\u2019s own research, almost every chat system API \u2013 including Slack, Discord and Telegram \u2013 can all be similarly abused to enable connections with Command & Control servers<\/a> under hackers\u2019 control. In this way, attackers can use a company\u2019s own chat platform as a C&C environment, supporting connections to other infected systems. This opens the door for a variety of other malicious processes, including data theft and malware attacks.<\/p>\n

A platform for malware<\/strong><\/h3>\n

Speaking of malicious infections, Trend Micro researchers discovered that chat platforms can also be leveraged to host and serve up malware to victims. Discord, for example, can be utilized by hackers to host malicious samples like file infectors and bitcoin miners for cryptojacking and theft. Cybercriminals have also used Telegram to deliver ransomware samples like TeleCrypt, which encrypt victims\u2019 systems and data in exchange for a monetary ransom.<\/p>\n

Overall, all of these instances have one common thread: the abuse of their APIs to enable malware capabilities. As Trend Micro pointed out, this makes it difficult to address the specific flaw.<\/p>\n

\u201cWhat makes this particular security issue something for businesses to take note of is that there is currently no way to secure chat platforms from it without killing their functionality,\u201d Trend Micro researchers noted in a blog post. \u201cBlocking the APIs of these chat platforms means rendering them useless, while monitoring traffic for suspicious Discord\/Slack\/Telegram connections is practically futile as there is no discernible difference between those initiated by malware and those initiated by the user.\u201d<\/p>\n

A real-world instance: Hackers abuse Discord to target ROBLOX players<\/strong><\/h3>\n

In an interesting look at the ways in which hackers are leveraging chat for attack, Trend Micro Senior Threat Researcher Stephen Hilt reported on the connection between Discord and ROBLOX<\/a> last year. As Hilt pointed out, the integration capabilities within Discord enable it to be used by players of ROBLOX, an online game dependent upon user-created content with more than 178 million registered user accounts.<\/p>\n

In these instances, hackers abused the Discord API to enable the delivery of malware which steals ROBLOX login credentials. From there, hackers are able to infiltrate the game and steal ROBUX, in-game currency, which can then be traded for actual cash or other digital currency like Bitcoin.<\/p>\n

Safeguarding chat communications<\/strong><\/h3>\n

As Trend Micro noted, the issue of chat security is complicated by the fact that hackers are able to leverage the platform\u2019s APIs, and blocking these would also prevent legitimate use.<\/p>\n

Thankfully, there are some things businesses can do to support improved chat security:<\/p>\n\n\n\n\n
\n\n
    \n
  • Inform employees about safe-use guidelines, including not using chat to send particularly sensitive data, and not opening suspicious links.<\/li>\n
  • Educate employees and IT teams on the types of chat risks in the current threat landscape.<\/li>\n
  • Consider the risks in comparison with the criticality of the platform to daily operations. If chat isn\u2019t required for key daily tasks, it may be worth discontinuing use of the platform.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\n\n<\/tr>\n<\/tbody>\n<\/table>\n

To find out more about safe use of chat APIs and platforms as well as overall enterprise security, connect with the experts at Trend Micro today<\/a>.<\/p>\n

Read More HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Now that corporate activities are increasingly taking place outside of the office, technology that enables real-time communication and collaboration among office workers and telecommuters is absolutely essential. Elements like file sharing, video conferencing and cloud access have quickly become imperative. However, few solutions address the challenges that can come up with geographically dispersed workers like…
\nThe post Is chat putting your business at risk? appeared first on . 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