{"id":61770,"date":"2026-11-13T21:43:32","date_gmt":"2026-11-13T21:43:32","guid":{"rendered":"https:\/\/www.threatshub.org\/blog\/microsoft-doesnt-have-an-eta-for-full-recovery-on-outage-yet\/"},"modified":"2026-11-13T21:43:32","modified_gmt":"2026-11-13T21:43:32","slug":"microsoft-doesnt-have-an-eta-for-full-recovery-on-outage-yet","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/microsoft-doesnt-have-an-eta-for-full-recovery-on-outage-yet\/","title":{"rendered":"Microsoft doesn\u2019t \u2018have an ETA for full recovery\u2019 on outage yet"},"content":{"rendered":"<h3 class=\"wp-block-heading\">ZDNET\u2019s key takeaways<\/h3>\n<ul class=\"wp-block-list\">\n<li>Microsoft systems, including Outlook and Teams, experienced an outage starting Thursday.<\/li>\n<li>The company doesn\u2019t suspect a cyberattack or other malicious activity.<\/li>\n<li>Service is improving, but not for everyone.<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<p>Microsoft is making progress in resolving the massive global outage that started Thursday morning and affected Microsoft 365, Copilot, and Outlook access in 74 countries, <a href=\"https:\/\/x.com\/downdetector\/status\/2120981125145174504\">according to Downdetector<\/a>. But on Friday afternoon, the company said it wasn\u2019t sure when the issue would be fully fixed.<\/p>\n<p>\u201cAs infrastructure stabilizes, we\u2019re still draining queued messages and rebalancing traffic, so customers may see improved sign-in\/access while delivery and processing continue to catch up,\u201d Microsoft <a href=\"https:\/\/x.com\/MSFT365Status\/status\/2121333700591857878\">posted<\/a> in its now long-running X thread about the outage. \u201cWe do not have an ETA for full recovery yet. Service access can recover before mail flow fully normalizes.\u201d<\/p>\n<p>For some frustrated X users in the comments, that might not be enough. While many users are back in Outlook and Teams, the outage has now been affecting some for over 24 hours. One think tank <a href=\"https:\/\/www.cnn.com\/2026\/11\/12\/business\/live-news\/microsoft-global-outage-intl-hnk?t=1794587807347&amp;post-id=cmwf6e7el00003b6txhzlcvvg\" target=\"_blank\" rel=\"noopener\">told CNN<\/a> it estimated the outage resulted in $7 billion in losses, due to many businesses and organizations being unable to access their everyday systems. <\/p>\n<div class=\"wp-block-ziff-davis-exco-video is-injected\" id=\"exco-video-block-6a8f5bcfed71f801c6e0861e-1437263-4\" data-exco-video-id data-exco-playlist-id=\"6a8f5bcfed71f801c6e0861e\" data-exco-video-title data-exco-video-src data-exco-video-duration=\"0\" data-exco-video-poster data-exco-suppress-ads=\"0\" data-exco-autoplay=\"0\" data-exco-sticky=\"1\">\n<p class=\"exco-video__eyebrow\">More from ZDNET<\/p>\n<\/p><\/div>\n<figure class=\"wp-block-embed is-type-rich is-provider-x wp-block-embed-x\">\n<div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Hope lesson has been learnt during the last 24 hours. Please deeply reflect on what went wrong and try not getting yourselves into these stressful situations again. Better for you, better for us as well.<\/p>\n<p>\u2014 WinterFrost_Soshi (@sandmanxx99) <a href=\"https:\/\/x.com\/sandmanxx99\/status\/2121341712459305308?ref_src=twsrc%5Etfw\">November 13, 2026<\/a><\/p><\/blockquote>\n<\/div>\n<\/figure>\n<p>On Friday morning, Microsoft shared an <a href=\"https:\/\/x.com\/MSFT365Status\/status\/2121213845490336163\">update on X<\/a> that it was \u201cseeing encouraging recovery progress\u201d and that \u201ca growing portion\u201d of Microsoft 365 services was improving, noting in a <a href=\"https:\/\/x.com\/MSFT365Status\/status\/2121234739562450970\">follow-up post<\/a> that it was seeing \u201cbroader improvements in North America, sustained improvements across much of Europe, and encouraging recovery signals in Asia Pacific.\u201d <\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/tech\/november-windows-11-update-customizable-right-click-menu\/\">Microsoft fixes over 1,000 Windows flaws \u2013 and one is being exploited<\/a><\/strong><\/p>\n<p>Downdetector reports have stayed low as of Friday midday at around 3,000. <\/p>\n<h2 class=\"wp-block-heading\">What caused the outage?<\/h2>\n<p>Microsoft has not publicly identified the cause of the outage, but is maintaining it\u2019s not security-related. <\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/tech\/november-windows-11-update-customizable-right-click-menu\/\">Microsoft fixes over 1,000 Windows flaws \u2013 and one is being exploited<\/a><\/strong><\/p>\n<p>Charles Lamanna, Microsoft\u2019s executive vice president of Copilot, Agents, and Platform, <a href=\"https:\/\/x.com\/clamanna\/status\/2121085008966529423\">said on X<\/a> late Thursday night, \u201cI can confirm that there is no indication this is the result of malicious or cyber activity.\u201d<\/p>\n<p>Microsoft reiterated that late Friday morning in an <a href=\"https:\/\/x.com\/MSFT365Status\/status\/2121266712884416537\">update to its X thread<\/a> on the outage. <\/p>\n<p>\u201cWe will continue to share more information as we have it, and for now we can confirm that there is no indication this is the result of malicious or cyber activity. Our teams are reviewing what happened and how we can prevent similar issues going forward,\u201d Microsoft wrote. <\/p>\n<p>According to <a href=\"https:\/\/www.cnn.com\/2026\/11\/12\/business\/live-news\/microsoft-global-outage-intl-hnk?post-id=cmweih4er00003b6t1y89obnx\" target=\"_blank\" rel=\"noreferrer noopener\">CNN<\/a>, Microsoft told Australia\u2019s Home Affairs Minister Tony Burke that they \u201cdon\u2019t believe they are dealing with a cyber attack.\u201d During a press conference, Burke said Microsoft told him \u201cthey believe they are dealing in some ways similar to what we saw with respect to CrowdStrike where there is an update that has gone awry.\u201d<\/p>\n<p>That refers to the great <a href=\"https:\/\/www.zdnet.com\/article\/what-caused-the-great-crowdstrike-windows-meltdown-of-2024-history-has-the-answer\/\">CrowdStrike meltdown<\/a> of July 2024, in which a software issue disrupted operations at hospitals, airlines, and other major information hubs.<\/p>\n<h2 class=\"wp-block-heading\">When the outage started<\/h2>\n<p>On Thursday morning, multiple people began reporting issues with <a href=\"https:\/\/downdetector.com\/status\/outlook\/\" target=\"_blank\" rel=\"noopener\">Outlook<\/a>, <a href=\"https:\/\/downdetector.com\/status\/teams\/\" target=\"_blank\" rel=\"noreferrer noopener\">Teams<\/a>, and <a href=\"https:\/\/downdetector.com\/status\/microsoft-copilot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot<\/a>, according to <a href=\"https:\/\/downdetector.com\/status\/microsoft-365\/\" target=\"_blank\" rel=\"noreferrer noopener\">Downdetector<\/a>. By 1 p.m. ET, the number of reported Outlook outages was nearly 83,000 but had <a href=\"https:\/\/downdetector.com\/status\/outlook\/\" target=\"_blank\" rel=\"noopener\">fallen to just under 75,000<\/a> by 2:38 p.m. ET. Teams and Copilot reports started dropping significantly by Thursday evening, but many individuals were still reporting issues accessing systems well into Friday morning on X and Reddit. Even Microsoft\u2019s <a href=\"https:\/\/status.cloud.microsoft\/\" target=\"_blank\" rel=\"noopener\">status page<\/a> was down until around 3 p.m. ET Thursday.<\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/tech\/microsoft-windows-november-update-fails-install-some-pcs\/\">If the November Windows update fails to install on your PC, here\u2019s what to do<\/a><\/strong><\/p>\n<p>It\u2019s unclear how many people the outage affected, though Microsoft\u2019s <a href=\"https:\/\/techcommunity.microsoft.com\/discussions\/microsoft-365\/microsoft-365-exceeds-450-million-commercial-paid-seats\/4490792\" target=\"_blank\" rel=\"noopener\">own numbers from January<\/a> say Microsoft 365 \u201cexceeds 450 million commercial paid seats,\u201d illustrating the scale of the issue. <\/p>\n<p>After \u201crestarting affected servers\u201d Thursday afternoon, Microsoft added <a href=\"https:\/\/x.com\/MSFT365Status\/status\/2120962673911181437\">said<\/a> at 2:31 p.m. ET.<\/p>\n<p>\u201cWe determined the elevated load isn\u2019t driven by an increase in traffic, but by a number of servers being unexpectedly unavailable; straining the remaining infrastructure,\u201d the post said.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"580\" width=\"1024\" src=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?w=864\" alt class=\"wp-image-1438481\" srcset=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png 2116w, https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?resize=300,170 300w, https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?resize=768,435 768w, https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?resize=1024,580 1024w, https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?resize=1536,870 1536w, https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/Screenshot-2026-11-13-at-8.13.16-AM.png?resize=2048,1160 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\"><button type=\"button\" class=\"zd-image-zoom\" data-action=\"enlarge-image\" aria-label=\"Enlarge image\"><\/button><\/figure>\n<section class=\"zd-disqus\" data-zd-disqus data-disqus-shortname=\"zdnet-1\" data-disqus-identifier=\"1437263\" data-disqus-url=\"https:\/\/www.zdnet.com\/business\/microsoft-outage-outlook-teams-copilot\/\" data-disqus-title=\"Microsoft doesn\u2019t \u2018have an ETA for full recovery\u2019 on outage yet\" data-disqus-api-key=\"y0Dp0T6itn9rbTvSf2xkzkhaUL7c5EJsmaWF3XYBqXNz8GHH7wSX1nXi4qzdihWV\" data-disqus-show-label=\"Show Comments\" data-disqus-hide-label=\"Hide Comments\"> <button type=\"button\" class=\"zd-disqus__toggle\" data-zd-disqus-toggle aria-expanded=\"false\"> <span class=\"zd-disqus__toggle-text\" data-zd-disqus-label>Show Comments<\/span> <svg class=\"zd-disqus__toggle-icon\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" aria-hidden=\"true\" focusable=\"false\"> <path d=\"M7 1 V12.5 M2.5 8 L7 12.5 L11.5 8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/> <\/svg> <\/button> <\/p>\n<div class=\"zd-disqus__panel\" data-zd-disqus-panel hidden>\n<p class=\"zd-disqus__consent\" data-zd-disqus-consent hidden>Please accept cookies to view the comments powered by Disqus.<\/p>\n<\/p><\/div>\n<p> <noscript>Please enable JavaScript to view the comments powered by Disqus.<\/noscript> <\/section>\n<div class=\"articleAuthorBioFooter-container\">\n<div class=\"articleAuthorBioFooter\">\n<div class=\"articleAuthorBioFooter_body\">\n<div class=\"articleAuthorBioFooter_nameBlock\">\n<div class=\"c-cmsImage articleAuthorBioFooter_image\"> <picture class=\"c-cmsImage_image\"> <img alt=\"Radhika Rajkumar\" src=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/008a2316.jpg?w=64\" srcset=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/008a2316.jpg?w=128 2x\" class=\"avatar avatar-64 photo\" height=\"64\" width=\"64\" loading=\"lazy\" decoding=\"async\"> <\/picture> <\/div>\n<div class=\"articleAuthorBioFooter_nameText\">\n<div class=\"articleAuthorBioFooter_name\"> <span>Radhika Rajkumar<\/span> <\/div>\n<p> <span class=\"articleAuthorBioFooter_credentials\"> Senior Editor <\/span> <\/div>\n<\/p><\/div>\n<p> <span class=\"articleAuthorBioFooter_bio has-bio\"> <span>Radhika Rajkumar is a senior editor at ZDNET based in New York City. She covers AI, specializing in safety, privacy and security, policy, education, and synthetic media. She also leads ZDNET&#8217;s newsletter strategy. Radhika holds a Masters in Creative Publishing and Critical Journalism from The New School.<\/span> <a href=\"https:\/\/www.zdnet.com\/meet-the-team\/rrajkumar\/\" rel=\"author\" class=\"articleAuthorBioFooter_link\"> See full bio <\/a> <\/span> <\/div>\n<p> <!-- Latest Articles Section --> <\/p>\n<div class=\"articleAuthorBioFooter_latest\">\n<h3 class=\"articleAuthorBioFooter_latestTitle\"> The Latest from Radhika <\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><!-- .articleAuthorBioFooter-container --><br \/>\nREAD MORE <a href=\"https:\/\/www.zdnet.com\/business\/microsoft-outage-outlook-teams-copilot\/\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One think tank\u2019s estimate puts the cost of the outage at $7 billion. READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":61771,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[62],"tags":[],"class_list":["post-61770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zdnet-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft doesn\u2019t \u2018have an ETA for full recovery\u2019 on outage yet 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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