{"id":61577,"date":"2026-10-19T04:31:00","date_gmt":"2026-10-19T04:31:00","guid":{"rendered":"https:\/\/www.theregister.com\/a\/5303758"},"modified":"2026-10-19T04:31:00","modified_gmt":"2026-10-19T04:31:00","slug":"connectwise-turns-off-its-saas-y-backup-security-and-management-services-to-probe-security-snafu","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/connectwise-turns-off-its-saas-y-backup-security-and-management-services-to-probe-security-snafu\/","title":{"rendered":"ConnectWise turns off its SaaS-y backup, security, and management services to probe security SNAFU"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/image.theregister.com\/262396.jpg?imageId=262396&amp;x=0&amp;y=0&amp;cropw=100&amp;croph=100&amp;panox=0&amp;panoy=0&amp;panow=100&amp;panoh=100&amp;width=1200&amp;height=683\" class=\"ff-og-image-inserted\"><\/div>\n<div data-element-guid=\"d11159dd-82a3-4c53-901c-d41dec75505c\" readability=\"26.756756756757\"> <a data-tag=\"security\" href=\"https:\/\/www.theregister.com\/tag\/security\" class=\"lab-article-section-link\"> <\/p>\n<p class=\" lab-article-section lab-article-section-top \"> security <\/p>\n<p> <\/a> <\/p>\n<p class=\"subtitle below\"> Huntress alleges takeover of M365 accounts <\/p>\n<\/p><\/div>\n<div data-element-guid=\"4c9dc5d9-c886-4348-bf4a-01d0dc71377d\" readability=\"122.12571428571\"> <!-- placeholder(#1) --> <\/p>\n<p>SaaS-for-managed services providers ConnectWise has initiated a \u201cservice interruption\u201d for its some of its offerings after detecting unauthorized access.<\/p>\n<p>ConnectWise offers ERP tailored to the needs of managed services providers (MSPs), plus tools they can use to manage their customers\u2019 environments. Cloud Backup is one of those tools and does what it says on the tin for data stored on-prem, in the cloud, or in SaaS services like M365 and Google Workspace.<\/p>\n<p>On October 16, the company published an <a href=\"https:\/\/www.connectwise.com\/company\/trust\/advisories#faqs\" target=\"_blank\" rel=\"nofollow\">advisory<\/a> revealing that on the 15<sup>th<\/sup> it \u201cidentified unauthorized access to application identities within the ConnectWise Cloud Backup environment.\u201d<\/p>\n<p>\u201cThe service interruption affects partners and customers using Cloud Backup, formerly known as SkyKick. Because SaaS Security and Cloud Management are integrated with Cloud Backup, those services have also been suspended out of an abundance of caution while our investigation and remediation continue,\u201d the company advised.<\/p>\n<p>The suspension does not mean MSPs, or their customers, should assume that their environments were compromised, just that ConnectWise isn\u2019t confident it can operate its services safely at this time.<\/p>\n<p>As of 16:00 UTC on October 18, the services remain unavailable, which means end-users can\u2019t back up data, access their archives, or restore data.<\/p>\n<p>\u201cExisting archives remain encrypted, isolated, and preserved, with no evidence of unauthorized access. Our teams continue monitoring affected environments, conducting forensic analysis and threat hunting, and carrying out remediation activities,\u201d the company\u2019s veep of security operations, Jason Ferguson, <a href=\"https:\/\/www.reddit.com\/r\/ConnectWise\/comments\/1x81p3y\/connectwise_cloud_backup_service_interruption\/\" target=\"_blank\" rel=\"nofollow\">wrote on Reddit<\/a>.<\/p>\n<p>ConnectWise has not offered much detail on the incident, other than to publish some indicators of compromise it thinks are tied to a handful of IP addresses and integrations with third-party apps. It has also disabled some integrations between Cloud Backup and Exchange, Teams, SharePoint Online, and its own products.<\/p>\n<p>Security outfit Huntress offered a starker view and <a href=\"https:\/\/www.huntress.com\/blog\/vendor-credential-enables-unauthorized-access\" target=\"_blank\" rel=\"nofollow\">wrote<\/a> \u201cA Microsoft 365 credential (API secret) belonging to ConnectWise Cloud Backup has been compromised, and Huntress has confirmed it is being used to gain unauthorized access to customers&#8217; M365 environments.\u201d<\/p>\n<p>\u201cIn one Huntress partner tenant, a second ConnectWise application, ConnectWise Cloud Management &#8211; MS Teams (Application ID 24205314-2b89-4e07-a2a4-579e898a5640), gave itself Global Administrator and then added new credentials to two other applications in that tenant, one of them being a single-tenant Huntress application unique to this partner.\u201d<\/p>\n<p>\u201cDisabling M365 apps, including the abused ConnectWise apps will not remove credentials that were already added,\u201d the firm warns. \u201cYou must review the credentials on all of your M365 applications.\u201d<\/p>\n<p>ConnectWise says it \u201ccannot discuss threat actor attribution at this time\u201d because it is focused on \u201cinvestigation, remediation, and supporting affected partners and their customers.\u201d<\/p>\n<p>It has, however, called on its customers to probe any M365 environments they manage for signs of compromise.<\/p>\n<p>This is where things get tricky, because ConnectWise has no knowledge of those setups \u2013 as is proper because it is a platform provider and its MSP clients manage end-user relationships. It\u2019s therefore relying on MSPs to do the right thing.<\/p>\n<p>MSPs are under no obligation to disclose the platforms they use to deliver their services. Indeed, for some organizations the allure of working with an MSP is to access packaged services they never need to learn or worry about.<\/p>\n<p>End-user organizations that may be happily oblivious about ConnectWise\u2019s contribution to their business are therefore in an awkward position. <\/p>\n<p>Businesses that serve MSPs are a frequent target for attackers, who see the chance to compromise the likes of ConnectWise as a possible route to crack all of their partners and those service providers&#8217; end-users.&nbsp; The 2021 <a href=\"https:\/\/www.theregister.com\/security\/2021\/07\/03\/it-management-biz-kaseyas-vsa-abused-to-infect-businesses-with-ransomware\/621458\" target=\"_blank\">attack on Kaseya<\/a>&nbsp;is the most notorious example of such an incident. ConnectWise will be hoping it doesn&#8217;t take the crown.&nbsp;\u00ae<\/p>\n<\/p><\/div>\n<p><img decoding=\"async\" src=\"https:\/\/image.theregister.com\/?imageId=262396&#038;width=800\">READ MORE <a href=\"https:\/\/www.theregister.com\/security\/2026\/10\/19\/connectwise-turns-off-its-saas-y-backup-security-and-management-services-to-probe-security-snafu\/5303758\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> Huntress alleges takeover of M365 accounts READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":61578,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[63],"tags":[307],"class_list":["post-61577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-register","tag-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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