{"id":61489,"date":"2026-10-07T21:47:48","date_gmt":"2026-10-07T21:47:48","guid":{"rendered":"https:\/\/www.threatshub.org\/blog\/managers-are-using-ai-to-write-performance-reviews-and-it-shows\/"},"modified":"2026-10-07T21:47:48","modified_gmt":"2026-10-07T21:47:48","slug":"managers-are-using-ai-to-write-performance-reviews-and-it-shows","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/managers-are-using-ai-to-write-performance-reviews-and-it-shows\/","title":{"rendered":"Managers are using AI to write performance reviews \u2013 and it shows"},"content":{"rendered":"<h3 class=\"wp-block-heading\">ZDNET\u2019s key takeaways<\/h3>\n<ul class=\"wp-block-list\">\n<li>Managers are increasingly using AI to give direct reports feedback. <\/li>\n<li>How employees are receiving that is a mixed bag. <\/li>\n<li>AI fills a support gap in conversation prep. <\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<p>As <a href=\"https:\/\/www.zdnet.com\/innovation\/workera-study-ai-skills-upskilling-2026\/\">AI use ramps up<\/a> at work, where are the pros and cons, and for whom? <a href=\"https:\/\/www.letshighwire.com\/whos-managing-whom\" target=\"_blank\" rel=\"noopener\">New research<\/a> from professional development firm Highwire shows where AI has entered the feedback loop \u2014 and where it\u2019s both a potential problem and a solution for employee development. <\/p>\n<p>Highwire surveyed 1,034 corporate employees on how AI is infiltrating manager-employee relationships. It found that 78% of managers reported using AI to \u201chelp draft, edit, summarize, or inform feedback or a performance review\u201d in the last year. Most of those managers, perhaps unsurprisingly, noted that AI sped up the process of prepping that feedback (Highwire told ZDNET it did not ask managers what else they noticed about using AI). <\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/innovation\/workera-study-ai-skills-upskilling-2026\/\">Nearly 70% of workers use AI regularly now \u2013 with no time to upskill<\/a><\/strong><\/p>\n<div class=\"wp-block-ziff-davis-exco-video is-injected\" id=\"exco-video-block-6a8e06fe4d2cfb09fd68fb54-1353637-1\" data-exco-video-id data-exco-playlist-id=\"6a8e06fe4d2cfb09fd68fb54\" data-exco-video-title data-exco-video-src data-exco-video-duration=\"0\" data-exco-video-poster data-exco-suppress-ads=\"0\" data-exco-autoplay=\"0\" data-exco-sticky=\"1\">\n<p class=\"exco-video__eyebrow\">More from ZDNET<\/p>\n<\/p><\/div>\n<p>However, only 16% of non-managerial employees surveyed were told AI influenced their review. Maybe concerns about being perceived poorly for using AI are behind that drop in transparency: an <a href=\"https:\/\/www.atlassian.com\/blog\/ai-at-work\/new-research-shows-honesty-about-ai-use-at-work-is-backfiring\" target=\"_blank\" rel=\"noopener\">Atlassian study from June<\/a> found that owning AI use at work backfired. <\/p>\n<p>The details of how managers are using AI for feedback matter here, though. Having an AI tool format or summarize human-written observations, for example, is a different level of intervention than handing AI some performance data and asking it to crank out a review top to bottom.&nbsp;<\/p>\n<p>As for how that feedback is landing with employees: 54% of those surveyed said feedback \u201chas become more specific and actionable.\u201d But 34% found feedback more generic, and 32% said it was less useful. A third of employees potentially pulling less value from their reviews than before AI entered the picture isn\u2019t minor, even if the majority is finding a benefit.<\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/innovation\/how-workers-use-ai-at-work-2026\/\">What workers are really using AI for in 2026 \u2013 and what they aren\u2019t<\/a><\/strong><\/p>\n<p>The survey also found that \u201cnearly 1 in 4 employees now rehearse difficult workplace conversations with an AI tool.\u201d Highwire frames this as the result of a vacuum: Only 44% of employees reported having their manager\u2019s support to practice a high-stakes conversation or other difficult workplace scenario, far less than the 85% who say practice is key. AI is therefore filling a needs gap for nervous employees. <\/p>\n<h2 class=\"wp-block-heading\">AI tools to the rescue<\/h2>\n<p>The findings about rehearsing with AI are echoed in AI video company Synthesia\u2019s latest release, <a href=\"https:\/\/www.synthesia.io\/sessions?\" data-type=\"link\" data-id=\"https:\/\/www.synthesia.io\/sessions?\" target=\"_blank\" rel=\"noopener\">Sessions<\/a>. The new feature lets employees practice conversations with one of the company\u2019s AI avatars and get an assessment from an \u201cAI coach\u201d \u2014 essentially an automated, scaled version of the one-on-one training managers typically give to employees.<\/p>\n<p>Synthesia told ZDNET that it developed the feature based on feedback from enterprise customers wanting to expand access to those managerial touchpoints without stretching human bandwidth (though the company maintains Sessions is not a replacement for mentorship). For Synthesia customers, a tool like Sessions fills training gaps they couldn\u2019t fix before (though data on how effective those training experiences are for employees remains to be seen). Both Highwire\u2019s take and Synthesia\u2019s investment in Sessions points to a simulation trend at work, with AI playing a greater role in how employees learn.<\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/business\/how-to-use-ai-agents-at-work\/\">Give AI \u2018stuff nobody wants to do\u2019 \u2013 and 4 other ways to use agents more effectively at work<\/a><\/strong><\/p>\n<p>It\u2019s worth taking the intentions of Highwire\u2019s survey with a grain of salt. Much the opposite of Synthesia\u2019s mission, Highwire\u2019s business relies on companies needing human-led professional training that invests in their employees\u2019 people skills. That doesn\u2019t necessarily include teaching managers how to farm out responsibilities to AI, and it doesn\u2019t see rehearsing with AI as a valid alternative to employee-manager prep. <\/p>\n<p>\u201cHighwire conditions the human skills that can\u2019t be automated,\u201d the company\u2019s site reads. <\/p>\n<p>Still, the takeaway isn\u2019t far off from other, less-than-desirable AI work trends. Some employees might argue that unhelpful AI-generated performance reviews fall under the <a href=\"https:\/\/www.zdnet.com\/article\/workslop-can-kill-your-productivity-heres-how-to-turn-ai-into-a-competitive-advantage\/\">workslop<\/a> umbrella.<\/p>\n<section class=\"zd-disqus\" data-zd-disqus data-disqus-shortname=\"zdnet-1\" data-disqus-identifier=\"1353637\" data-disqus-url=\"https:\/\/www.zdnet.com\/innovation\/manager-ai-use-highwire-survey\/\" data-disqus-title=\"Managers are using AI to write performance reviews \u2013 and it shows\" data-disqus-api-key=\"y0Dp0T6itn9rbTvSf2xkzkhaUL7c5EJsmaWF3XYBqXNz8GHH7wSX1nXi4qzdihWV\" data-disqus-show-label=\"Show Comments\" data-disqus-hide-label=\"Hide Comments\"> <button type=\"button\" class=\"zd-disqus__toggle\" data-zd-disqus-toggle aria-expanded=\"false\"> <span class=\"zd-disqus__toggle-text\" data-zd-disqus-label>Show Comments<\/span> <svg class=\"zd-disqus__toggle-icon\" width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" aria-hidden=\"true\" focusable=\"false\"> <path d=\"M7 1 V12.5 M2.5 8 L7 12.5 L11.5 8\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/> <\/svg> <\/button> <\/p>\n<div class=\"zd-disqus__panel\" data-zd-disqus-panel hidden>\n<p class=\"zd-disqus__consent\" data-zd-disqus-consent hidden>Please accept cookies to view the comments powered by Disqus.<\/p>\n<\/p><\/div>\n<p> <noscript>Please enable JavaScript to view the comments powered by Disqus.<\/noscript> <\/section>\n<div class=\"articleAuthorBioFooter-container\">\n<div class=\"articleAuthorBioFooter\">\n<div class=\"articleAuthorBioFooter_body\">\n<div class=\"articleAuthorBioFooter_nameBlock\">\n<div class=\"c-cmsImage articleAuthorBioFooter_image\"> <picture class=\"c-cmsImage_image\"> <img alt=\"Radhika Rajkumar\" src=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/008a2316.jpg?w=64\" srcset=\"https:\/\/www.zdnet.com\/wp-content\/uploads\/sites\/3\/008a2316.jpg?w=128 2x\" class=\"avatar avatar-64 photo\" height=\"64\" width=\"64\" loading=\"lazy\" decoding=\"async\"> <\/picture> <\/div>\n<div class=\"articleAuthorBioFooter_nameText\">\n<div class=\"articleAuthorBioFooter_name\"> <span>Radhika Rajkumar<\/span> <\/div>\n<p> <span class=\"articleAuthorBioFooter_credentials\"> Senior Editor <\/span> <\/div>\n<\/p><\/div>\n<p> <span class=\"articleAuthorBioFooter_bio has-bio\"> <span>Radhika Rajkumar is a senior editor at ZDNET based in New York City. She covers AI, specializing in safety, privacy and security, policy, education, and synthetic media. She also leads ZDNET&#8217;s newsletter strategy. Radhika holds a Masters in Creative Publishing and Critical Journalism from The New School.<\/span> <a href=\"https:\/\/www.zdnet.com\/meet-the-team\/rrajkumar\/\" rel=\"author\" class=\"articleAuthorBioFooter_link\"> See full bio <\/a> <\/span> <\/div>\n<p> <!-- Latest Articles Section --> <\/p>\n<div class=\"articleAuthorBioFooter_latest\">\n<h3 class=\"articleAuthorBioFooter_latestTitle\"> The Latest from Radhika <\/h3>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><!-- .articleAuthorBioFooter-container --><br \/>\nREAD MORE <a href=\"https:\/\/www.zdnet.com\/innovation\/manager-ai-use-highwire-survey\/\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does AI use help or hurt feedback at work? Here\u2019s what one survey found. READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":61490,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[62],"tags":[],"class_list":["post-61489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zdnet-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managers are using AI to write performance reviews \u2013 and it shows 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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