{"id":58055,"date":"2025-01-25T09:30:10","date_gmt":"2025-01-25T09:30:10","guid":{"rendered":"https:\/\/www.threatshub.org\/blog\/uk-telco-talktalk-confirms-probe-into-alleged-data-grab-underway\/"},"modified":"2025-01-25T09:30:10","modified_gmt":"2025-01-25T09:30:10","slug":"uk-telco-talktalk-confirms-probe-into-alleged-data-grab-underway","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/uk-telco-talktalk-confirms-probe-into-alleged-data-grab-underway\/","title":{"rendered":"UK telco TalkTalk confirms probe into alleged data grab underway"},"content":{"rendered":"<p>UK broadband and TV provider TalkTalk says it&#8217;s currently investigating claims made on cybercrime forums alleging data from the company was up for grabs.<\/p>\n<p>An individual using the handle &#8220;b0nd&#8221; laid claim to a batch of data, which they claimed relates to nearly 19 million current and former customers of the British telco.<\/p>\n<p>A TalkTalk&#8217;s head of external comms, Liz Holloway, confirmed to <em>The Register<\/em> that the company was looking into the claims: &#8220;We&#8217;re aware of these posts, we&#8217;re investigating it at the moment.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"condor\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>&#8220;We think it relates to an external standalone data platform application that manages a small part of our customer base, but that&#8217;s obviously owned and managed by an external third party.&#8221;<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xmd=\",fluid,mpu,leaderboard,\" data-lg=\",fluid,mpu,leaderboard,\" data-xlg=\",fluid,billboard,superleaderboard,mpu,leaderboard,\" data-xxlg=\",fluid,billboard,superleaderboard,brandwidth,brandimpact,leaderboard,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<div class=\"adun_eagle_desktop_story_wrapper\">\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"mid\" data-raptor=\"eagle\" data-xxlg=\",mpu,dmpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<\/p><\/div>\n<p>The investigation is still in the very early stages and the third-party supplier wasn&#8217;t identified, but it&#8217;s understood the platform in question doesn&#8217;t store billing details or any other sensitive information of that ilk.<\/p>\n<p>The claims made on b0nd&#8217;s forum post include that the break-in occurred earlier this month and that the following data is considered compromised:<\/p>\n<ul>\n<li>Subscriber PINs<\/li>\n<li>First and last names<\/li>\n<li>Email addresses<\/li>\n<li>Information about customers&#8217; last account access<\/li>\n<li>IP addresses<\/li>\n<li>Business and home phone numbers<\/li>\n<\/ul>\n<p>TalkTalk&#8217;s position is that nothing is confirmed until the investigations at the third-party vendor are concluded.<\/p>\n<p>The scale of the alleged data grab is also thought to be in doubt. Factoring in all past and present customers, <em>The Register<\/em> understands TalkTalk has never amassed as many customers as b0nd claims they have the data of since it launched in 2003.&nbsp;<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>The current total is closer to the circa 2.4 million mark and it&#8217;s believed the platform in question handles only a subset of that figure.<\/p>\n<p>In addition, TalkTalk offered the following response: &#8220;As part of our regular security monitoring, given our ongoing focus on protecting customers&#8217; personal data, we were made aware of unexpected access to, and misuse of, one of our third-party supplier&#8217;s systems, however, no billing or financial information was stored on this system.<\/p>\n<p>&#8220;Our security incident response team is continuing to work with the supplier regarding this matter and protective containment steps were taken immediately.<\/p>\n<p>&#8220;Our investigations are ongoing, however, we can confirm that the number of potential customers referred to in certain online posts is wholly inaccurate and very significantly overstated.&#8221;<\/p>\n<p>TalkTalk&#8217;s current inquiry isn&#8217;t thought to be related to its mega-breach just over nine years ago, the one that landed it a \u00a3400,000 fine ($497,295 at today&#8217;s conversion) from the UK&#8217;s ICO \u2013 a <a href=\"https:\/\/www.theregister.com\/2016\/10\/05\/ico_finally_delivers_record_400k_fine_to_talktalk_over_breach\/\">then-record sum<\/a> in Blighty&#8217;s pre-GDPR times.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" id=\"story_eagle_xsm_sm_md_xmd_lg_xlg\" data-pos=\"mid\" data-raptor=\"eagle\" data-xsm=\",mpu,dmpu,\" data-sm=\",mpu,dmpu,\" data-md=\",mpu,dmpu,\" data-xmd=\",mpu,dmpu,\" data-lg=\",mpu,dmpu,\" data-xlg=\",mpu,dmpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33Z5S9v_0S_ocF0jfxEnWJtAAAAMU&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>Even if b0nd&#8217;s lofty claims of an 18.8 million-customer breach did include those affected in October 2015, only 157,000 of those would be related to the company&#8217;s <a href=\"https:\/\/www.theregister.com\/2015\/11\/06\/talktalk_claims_157000_customers_data_stolen\/\">biggest security mishap<\/a> so far, making the quoted figures this week seem even more unlikely. \u00ae<\/p>\n<p> READ MORE <a href=\"https:\/\/go.theregister.com\/feed\/www.theregister.com\/2025\/01\/25\/uk_telco_talktalk_confirms_investigation\/\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spinner says crim&#8217;s claims &#8216;very significantly overstated&#8217; UK broadband and TV provider TalkTalk says it&#8217;s currently investigating claims made on cybercrime forums alleging data from the company was up for grabs.\u2026  READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[63],"tags":[],"class_list":["post-58055","post","type-post","status-publish","format-standard","hentry","category-the-register"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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