{"id":57325,"date":"2024-10-08T12:41:39","date_gmt":"2024-10-08T12:41:39","guid":{"rendered":"https:\/\/packetstormsecurity.com\/news\/view\/36443\/American-Water-Shuts-Down-Customer-Portal-Amid-Cybersecurty-Incident.html"},"modified":"2024-10-08T12:41:39","modified_gmt":"2024-10-08T12:41:39","slug":"american-water-shuts-down-customer-portal-amid-cybersecurty-incident","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/american-water-shuts-down-customer-portal-amid-cybersecurty-incident\/","title":{"rendered":"American Water Shuts Down Customer Portal Amid Cybersecurty Incident"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/files.cyberriskalliance.com\/wp-content\/uploads\/2024\/10\/100724_wastewater_treatment_plant.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>American Water Company, the largest regulated water and wastewater utility company in the United States, said it was the victim of a \u201ccybersecurity incident\u201d last week, leading it to take its MyWater customer portal offline.<\/p>\n<p>The company <a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/1410636\/000119312524233300\/d869346d8k.htm?7194ef805fa2d04b0f7e8c9521f97343\" target=\"_blank\" rel=\"noreferrer noopener\">said in an SEC filing<\/a> Monday that it detected \u201cunauthorized activity\u201d on its computer networks on Oct. 3 and immediately activated its incident response protocols, which included disconnecting and deactivating certain systems.<\/p>\n<p>An FAQ regarding the incident on the American Water website notes that billing will be paused, and no late fees or service shutoffs would be applied while the MyWater portal is unavailable.<\/p>\n<p>American Water providers drinking water and wastewater services to more than 14 million people in 14 states, as well as 18 military installations across the United States, <a href=\"https:\/\/www.amwater.com\/corp\/faqs\" target=\"_blank\" rel=\"noreferrer noopener\">according to its website<\/a>. The company said none of its water or wastewater facilities or operations were negatively impacted by the cybersecurity incident and that its water is still safe to drink.<\/p>\n<p>\u201cUpon learning of the issue, our team immediately activated our incident response protocols, and third-party security experts to assist with containment, mitigation and an investigation into the nature and scope of the incident. We also contacted and are receiving assistance from law enforcement, and we are coordinating fully with them,\u201d an American Water spokesperson said in a statement to SC Media.<\/p>\n<p>The spokesman did not say whether the incident was related to ransomware or any nation-state threat actor, and did not confirm whether customer or employee data was exfiltrated. The SEC filing stated that the company does not expect the incident will have a material affect on the company, its financial condition or the results of its operations.<\/p>\n<p>\u201cWe take the cybersecurity of our systems with utmost seriousness and are taking additional steps to strengthen the cybersecurity of American Water\u2019s systems. Our customers and the data we maintain remain our highest priorities,\u201d the incident FAQ stated.<\/p>\n<h2>Regulators sounding alarm on water systems security<\/h2>\n<p>The incident at American Water comes as government agencies are on high alert about potential <a href=\"https:\/\/www.scworld.com\/perspective\/heres-how-we-can-make-water-utilities-more-secure\" target=\"_blank\" rel=\"noreferrer noopener\">cyberattacks on water and wastewater facilities<\/a>, particularly by foreign nation-state actors like Iran, China and Russia.<\/p>\n<p>In response to attacks on water facilities by the <a href=\"https:\/\/www.scworld.com\/brief\/iranian-officials-behind-water-system-attacks-sanctioned\" data-type=\"link\" data-id=\"https:\/\/www.scworld.com\/brief\/iranian-officials-behind-water-system-attacks-sanctioned\" target=\"_blank\" rel=\"noreferrer noopener\">Iran-linked Cyber Av3ngers threat group<\/a> and the <a href=\"https:\/\/www.scworld.com\/perspective\/going-from-defense-to-offense-against-chinas-volt-typhoon-apt-group\" target=\"_blank\" rel=\"noreferrer noopener\">China state-sponsored Volt Typhoon group<\/a>, White House National Security Advisor Jake Sullivan and Environmental Protection Agency (EPA) Administrator Michael Regan <a href=\"https:\/\/www.scworld.com\/brief\/us-water-systems-being-targeted-with-crippling-cyberattacks\" target=\"_blank\" rel=\"noreferrer noopener\">sent a letter<\/a> to state governors on March 18, 2024, requesting cooperation in strengthening water systems security across the nation.<\/p>\n<p>Around the same time, the EPA began laying out plans to establish a <a href=\"https:\/\/www.scworld.com\/news\/epa-floats-task-force-to-address-cyberattacks-on-water-infrastructure\" target=\"_blank\" rel=\"noreferrer noopener\">Water Sector Cybersecurity Task Force<\/a>, which \u201cwill identify the most significant vulnerabilities of water systems to cyberattacks, the challenges that water systems face in adopting cybersecurity best practices, and near-term actions and long-term strategies to reduce the risk of water systems nationwide to cyberattacks,\u201d according to Sullivan and Regan.<\/p>\n<p>Officials continue to investigate recent attacks on water facilities, including attacks in Indiana and Texas in April that were claimed by the <a href=\"https:\/\/www.scworld.com\/brief\/indiana-water-plant-hack-admitted-by-russian-hackers\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cCyberArmyofRussia_Reborn\u201d<\/a> group, which is believed to be connected with the Russian military-aligned advanced persistent threat (APT) group <a href=\"https:\/\/www.scworld.com\/news\/russias-sandworm-apt-linked-to-attack-on-texas-water-plant\" target=\"_blank\" rel=\"noreferrer noopener\">Sandworm<\/a>.<\/p>\n<p>Attacks on water facilities and other critical infrastructure utilities frequently target <a href=\"https:\/\/www.scworld.com\/news\/pro-russia-hackers-target-ot-weaknesses-in-critical-infrastructure\" target=\"_blank\" rel=\"noreferrer noopener\">weaknesses in operational technology (OT) and industrial control systems (ICS)<\/a>, leading agencies like the U.S. Cybersecurity and Infrastructure Security Agency (CISA) to publish frequent warnings and advisories about OT and ICS security and exploits.<\/p>\n<p>Most recently, CISA partnered on <a href=\"https:\/\/www.scworld.com\/brief\/new-ot-environment-security-guidelines-unveiled-by-us-allies\" target=\"_blank\" rel=\"noreferrer noopener\">new guidelines<\/a> by the Australian Signals Directorate\u2019s Australian Cyber Security Centre, along with officials from Canada, Germany, Japan, South Korea, New Zealand and the United Kingdom, which urges critical infrastructure organizations to adhere to six key principles of OT environment security.<\/p>\n<p>READ MORE <a href=\"https:\/\/packetstormsecurity.com\/news\/view\/36443\/American-Water-Shuts-Down-Customer-Portal-Amid-Cybersecurty-Incident.html\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":57326,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[60],"tags":[1647],"class_list":["post-57325","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-packet-storm","tag-headlinehackerprivacydata-loss"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>American Water Shuts Down Customer Portal Amid Cybersecurty Incident 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud 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