{"id":54144,"date":"2023-10-16T14:58:23","date_gmt":"2023-10-16T14:58:23","guid":{"rendered":"http:\/\/a4e5c01c-2de6-438f-942c-206ba4a72a55"},"modified":"2023-10-16T14:58:23","modified_gmt":"2023-10-16T14:58:23","slug":"equinixs-data-center-system-upgrade-results-in-hours-long-disruption-at-banks","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/equinixs-data-center-system-upgrade-results-in-hours-long-disruption-at-banks\/","title":{"rendered":"Equinix&#8217;s data center system upgrade results in hours-long disruption at banks"},"content":{"rendered":"<figure class=\"c-shortcodeImage u-clearfix c-shortcodeImage-large\">\n<div class=\"c-shortcodeImage_imageContainer\">\n<div class=\"c-shortcodeImage_image\"><picture class=\"c-cmsImage c-cmsImage_loaded\"><source media=\"(max-width: 767px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/1b1c8c3777ca7206390aa3ef7eb3ccd84d7960a6\/2023\/10\/16\/11e2ac47-e5d0-47c8-bc14-7db9da05c41d\/gettyimages-1475998284.jpg?auto=webp&amp;width=768\" alt=\"Data center room\"><source media=\"(max-width: 1023px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/19b3b6500154cc886132f26c558890ca4afeff5e\/2023\/10\/16\/11e2ac47-e5d0-47c8-bc14-7db9da05c41d\/gettyimages-1475998284.jpg?auto=webp&amp;width=1024\" alt=\"Data center room\"><source media=\"(max-width: 1440px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/d157a57b124911bd9ff096207b659bf6e87cdc70\/2023\/10\/16\/11e2ac47-e5d0-47c8-bc14-7db9da05c41d\/gettyimages-1475998284.jpg?auto=webp&amp;width=1280\" alt=\"Data center room\"><img decoding=\"async\" src=\"https:\/\/www.zdnet.com\/a\/img\/resize\/d157a57b124911bd9ff096207b659bf6e87cdc70\/2023\/10\/16\/11e2ac47-e5d0-47c8-bc14-7db9da05c41d\/gettyimages-1475998284.jpg?auto=webp&amp;width=1280\" alt=\"Data center room\" width=\"1280\" height=\"784.4414292175486\" fetchpriority=\"low\"><\/picture><\/div>\n<p> <!----><\/div>\n<p> <!----><figcaption> <span class=\"c-shortcodeImage_credit g-outer-spacing-top-xsmall u-block\">IR_Stone\/Getty Images<\/span><\/figcaption><\/figure>\n<p>Equinix has confirmed that a scheduled system upgrade at one of its data centers in Singapore affected the operations of several customers, including two banks.&nbsp;<\/p>\n<p>It led to hours-long disruptions that left ATM and online banking services unavailable over the weekend.&nbsp;<\/p>\n<p><strong>Also: <a href=\"https:\/\/www.zdnet.com\/article\/asian-banks-are-favorite-target-of-cybercooks-and-malicious-bots-their-preferred-tool\/\" rel=\"follow\">Asian banks are a favorite target of cybercooks, and malicious bots their preferred tool<\/a><\/strong><\/p>\n<p>DBS Bank customers, who already had <a href=\"https:\/\/www.zdnet.com\/article\/singapore-bank-faces-regulatory-action-over-unacceptable-digital-service-outage\/\" rel=\"follow\">experienced multiple service disruptions<\/a> in recent months, were unable to access various services on Saturday, including mobile banking and peer-to-peer funds transfer service, PayLah. The bank&#8217;s ATMs also were down.&nbsp;<\/p>\n<p><!----><\/p>\n<p>Citi Singapore customers reported similar disruptions, with the bank confirming there were &#8220;issues&#8221; transacting with its ATMs, credit cards, and mobile app, among others.&nbsp;<\/p>\n<p>In subsequent updates on its Facebook profile, DBS said the disruption was caused by an issue with its data center service provider, Equinix.<\/p>\n<p>&#8220;We are doing our utmost to swing over to our backup data center and expect to progressively restore services,&#8221; the bank said. By late night on Saturday, it posted an update to notify customers its ATMs had resumed operations, but some services such as its online services remained unavailable.&nbsp;<\/p>\n<p>In an update Sunday morning, DBS said all its services were back up and running. The bank in <a href=\"https:\/\/www.dbs.com\/newsroom\/First_bank_in_Singapore_to_launch_new_cloud_based_data_centre\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"c-regularLink\">2017 partnered with Equinix<\/a> to move its main data center to smaller &#8220;cloud-optimized&#8221; premises, enabling DBS&#8217; to run the facility at 75% cheaper.&nbsp;<\/p>\n<p><strong>Also:&nbsp;<a href=\"https:\/\/www.zdnet.com\/article\/ai-and-data-honing-hyper-personalization-to-build-the-bank-of-the-future\/\" rel=\"follow\">AI and data: Honing hyper-personalization to build the bank of the future<\/a><\/strong><\/p>\n<p>ZDNET contacted Equinix with questions regarding the service disruption, including why its failover measures and secondary site were unable to prevent the incident, and how many organizations were impacted.&nbsp;<\/p>\n<p>In an email response, an Equinix spokesperson said: &#8220;On Oct. 14, a technical issue with the chilled water system occurred during a planned system upgrade at one of our data centers in Singapore. This raised the temperatures in some of the halls in the data center and impacted some customer&#8217;s operations. The technical issue has been resolved and we are in contact with impacted customers.&#8221;<\/p>\n<p>The spokesperson said the vendor currently is &#8220;thoroughly investigating&#8221; the incident and will offer more details when these are available.&nbsp;<\/p>\n<p>Equinix operates <a href=\"https:\/\/www.zdnet.com\/article\/equinix-plans-fifth-singapore-data-centre-as-cloud-demand-climbs\/\" rel=\"follow\">five data centers in Singapore<\/a>, expanding its <a href=\"https:\/\/www.zdnet.com\/article\/equinix-expands-singapore-data-centre-with-86m-investment\/\" rel=\"follow\">fifth last year with an investment of $86 million<\/a> that it said would better meet the <a href=\"https:\/\/www.zdnet.com\/article\/singapore-heats-up-data-centers-with-operating-standards-for-tropical-climates\/\" rel=\"follow\">country&#8217;s goals<\/a> to have more <a href=\"https:\/\/www.zdnet.com\/article\/singapore-wants-only-data-centres-that-are-efficient\/\" rel=\"follow\">efficient facilities<\/a>.&nbsp;<\/p>\n<p>READ MORE <a href=\"https:\/\/www.zdnet.com\/article\/equinixs-data-center-system-upgrade-results-in-hours-long-disruption-at-banks\/#ftag=RSSbaffb68\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A glitch in a scheduled &#8216;chilled water system&#8217; upgrade disrupted operations for Equinix&#8217;s data center customers, including two banks in Singapore.<br \/>\nREAD MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[62],"tags":[],"class_list":["post-54144","post","type-post","status-publish","format-standard","hentry","category-zdnet-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Equinix&#039;s data center system upgrade results in 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