{"id":50021,"date":"2023-01-08T12:00:21","date_gmt":"2023-01-08T12:00:21","guid":{"rendered":"http:\/\/63d57743-6e35-41f0-b423-b0188f10b0cf"},"modified":"2023-01-08T12:00:21","modified_gmt":"2023-01-08T12:00:21","slug":"one-of-americas-most-hated-companies-hired-a-security-robot-it-didnt-go-well","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/one-of-americas-most-hated-companies-hired-a-security-robot-it-didnt-go-well\/","title":{"rendered":"One of America&#8217;s most hated companies hired a security robot. It didn&#8217;t go well"},"content":{"rendered":"<figure class=\"c-shortcodeImage u-clearfix c-shortcodeImage-large c-shortcodeImage-hasCaption\">\n<div class=\"c-shortcodeImage_imageContainer\">\n<div class=\"c-shortcodeImage_image\"><picture class=\"c-cmsImage c-cmsImage_loaded\"><source media=\"(max-width: 767px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/fff900edbcb3402b31827ee3c7b02176d4145f62\/2019\/05\/09\/95afbe31-6611-4ffd-977c-91d464acdaf6\/knightscope.jpg?auto=webp&amp;width=768\" alt=\"Knightscope\"><source media=\"(max-width: 1023px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/e1f2ad97e39de9c380a56ff0e50b71c4d34f1f02\/2019\/05\/09\/95afbe31-6611-4ffd-977c-91d464acdaf6\/knightscope.jpg?auto=webp&amp;width=1024\" alt=\"Knightscope\"><source media=\"(max-width: 1440px)\" srcset=\"https:\/\/www.zdnet.com\/a\/img\/resize\/6157259c6edd47d26706a8be05ccd4578050d102\/2019\/05\/09\/95afbe31-6611-4ffd-977c-91d464acdaf6\/knightscope.jpg?auto=webp&amp;width=1280\" alt=\"Knightscope\"><img decoding=\"async\" src=\"https:\/\/www.zdnet.com\/a\/img\/resize\/6157259c6edd47d26706a8be05ccd4578050d102\/2019\/05\/09\/95afbe31-6611-4ffd-977c-91d464acdaf6\/knightscope.jpg?auto=webp&amp;width=1280\" alt=\"Knightscope\" width=\"1280\" height=\"853.6\" fetchpriority=\"low\"><\/picture><\/div>\n<p> <!----><\/div>\n<p> <!----><figcaption>\n<div class=\"c-shortcodeImage_caption g-inner-spacing-right-small g-color-black\">\n<div class=\"c-ShortcodeContent\">\n<p>Annoying the neighbors?<\/p>\n<\/div>\n<\/div>\n<p> <!----><\/figcaption><\/figure>\n<p>Can a <a href=\"https:\/\/www.zdnet.com\/article\/i-just-spent-a-week-with-a-robot-cat-and-my-life-will-never-be-the-same\/\" rel=\"follow\">robot<\/a> bring you peace of mind?<\/p>\n<div class=\"c-shortcodePinbox c-shortcodePinbox-single g-border-thin-light-top g-outer-spacing-top-medium g-outer-spacing-bottom-medium g-inner-spacing-bottom-small\">\n<h3 class=\"c-sectionHeading\">Special Feature<\/h3>\n<\/p><\/div>\n<p>This has, for some time, been a conundrum that&#8217;s wafted around my inner workings.<\/p>\n<p>If robots are so clever &#8212; and some surely are &#8212; they can protect us from all sorts of nefarious threats and intrusions. From other robots, for example.<\/p>\n<p>So when I first heard that a company called Knightscope had created security robots that patrolled buildings, I was unnaturally moved.<\/p>\n<p>How would the local, inferior humans react? I learned this quickly when <a href=\"https:\/\/www.cnet.com\/culture\/man-assaults-k5-security-robot-silicon-valley\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">a human was accused of assaulting one of these things<\/a>&nbsp;at the company&#8217;s own offices in Mountain View, California.<\/p>\n<p>Yet I continued to get emails from the company, as its business apparently flourished. Even when one of its security robots <a href=\"https:\/\/www.cnet.com\/science\/robot-cop-found-floating-in-fountain\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">fell into a shopping mall fountain<\/a>. <\/p>\n<p>Recently, though, I heard that a local company &#8212; one at which <a href=\"https:\/\/www.cnn.com\/2019\/10\/10\/us\/pge-power-outages-public-outrage-trnd\/index.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">many customers are irate<\/a> &#8212; had hired one of Knightscope&#8217;s rolling software sheriffs.<\/p>\n<p>California utility PG&amp;E has become notorious for its arrogant, <a href=\"https:\/\/news.climate.columbia.edu\/2022\/10\/18\/pacific-gas-and-electric-company-needs-to-pay-for-its-crimes-against-california\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">monopolistic<\/a>&nbsp;attitude and its role in devastating fires. In 2020, its CEO <a href=\"https:\/\/www.nytimes.com\/2020\/06\/16\/business\/energy-environment\/pge-camp-fire-california-wildfires.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">stood and pleaded guilty<\/a> to 84 cases of involuntary manslaughter during the Camp Fire in northern California.<\/p>\n<p>So I wasn&#8217;t entirely surprised when PG&amp;E <a href=\"https:\/\/missionlocal.org\/2022\/12\/pges-autonomous-security-robot-creeps-out-neighbourhood\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">decided to employ an autonomous security robot<\/a> at its 19th and Folson Street yard in San Francisco and locals were less than entertained.<\/p>\n<p>One resident told Mission Local: &#8220;People without homes have used these sidewalks for a while now, and the robot annoys the hell out of anyone trying to do as much as just stand here.&#8221;<\/p>\n<p>Then there was the noise. A fine human security guard knows how to walk quietly. The Knightscope robot, however, makes surreal, spacey sounds, as if it&#8217;s auditioning for Doctor Who.<\/p>\n<p><iframe loading=\"lazy\" id=\"iframe_youtube\" width=\"420\" height=\"349\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" src=\"https:\/\/www.youtube.com\/embed\/yS_uIcJqNPU?start=0\" class=\"optanon-category-C0003\">[embedded content]<\/iframe><\/p>\n<p>Said one local: &#8220;We can hear the annoying sound that the robot makes all day long, including when we&#8217;re trying to sleep at night.&#8221;<\/p>\n<p>Perhaps, then, the locals will be ululating hosannas on hearing that the security robot experiment &#8212; which allegedly saved PG&amp;E $9 an hour &#8212; has come to an end.<\/p>\n<p>A PG&amp;E spokesperson <a href=\"https:\/\/sfstandard.com\/community\/the-robot-security-guard-patrolling-sf-is-suddenly-unemployed\/?utm_source=pocket_reader\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">told the San Francisco Standard<\/a>: &#8220;After some initial testing of the Knightscope unit and proactive discussions with the city on this matter, PG&amp;E will not be continuing with plans to deploy the unit at our Folsom location.&#8221;<\/p>\n<p>Could it be that human discomfort actually won the day &#8212; and the night? Might PG&amp;E be so sensitive about its parlous brand image that it decided saving a little money &#8212; something its customers <a href=\"https:\/\/www.ktvu.com\/news\/pge-new-increases-plus-skyrocketing-natural-gas-add-on\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">won&#8217;t be doing this winter<\/a> &#8212; isn&#8217;t worth the uproar?<\/p>\n<p>I asked Knightscope for its view and will update, should I hear a bleeping sound coming up my driveway.<\/p>\n<p><strong>Also:<\/strong> <a href=\"https:\/\/www.zdnet.com\/article\/best-of-ces-2023-innovations-that-will-shape-the-future\/\" rel=\"follow\"><strong>Best of CES 2023: 6 innovations that will shape the future<\/strong><\/a><\/p>\n<p>This all rather reminds me of the fine experiment with robot dogs of war.&nbsp;<\/p>\n<p>The US Marines once experimented with using Boston Dynamics&#8217; robot dogs to carry equipment and perform other essential tasks, thereby lightening the load for the troops.<\/p>\n<p>There was one little issue. The robot dogs <a href=\"https:\/\/www.cnet.com\/culture\/googles-robot-dog-soldiers-rejected-by-marines-for-simple-reason\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">made so much noise as they clunked and clanked along the battlefield<\/a> that they gave away the Marines&#8217; positions.<\/p>\n<p>Some robotic ideas sound wonderful in theory. But humans have certain emotional parameters that haven&#8217;t always been considered by robot makers.<\/p>\n<p>Because, of course, it takes a rare mind to consider: &#8220;Wait, if this thing makes funny noises at night, it might wake up the neighbors.&#8221;<\/p>\n<div id=\"pinbox-63d57743-6e35-41f0-b423-b0188f10b0cf\" class=\"c-shortcodePinbox-carousel\">\n<div class=\"c-listingCarouselHorizontal\">\n<h4 class=\"c-sectionHeading\">more Technically Incorrect<\/h4>\n<p> <!----> <\/div>\n<\/div>\n<p>READ MORE <a href=\"https:\/\/www.zdnet.com\/article\/one-of-americas-most-hated-companies-hired-a-security-robot-it-didnt-go-well\/#ftag=RSSbaffb68\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Robot security guards may be cheaper than the human version. But there are still, it appears, problems.<br \/>\nREAD MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[62],"tags":[],"class_list":["post-50021","post","type-post","status-publish","format-standard","hentry","category-zdnet-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>One of America&#039;s most hated companies hired a security robot. 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