{"id":48712,"date":"2022-10-03T20:51:18","date_gmt":"2022-10-03T20:51:18","guid":{"rendered":"https:\/\/www.darkreading.com\/attacks-breaches\/incident-response-s-first-72-hours-critical-to-taming-chaos"},"modified":"2022-10-03T20:51:18","modified_gmt":"2022-10-03T20:51:18","slug":"first-72-hours-of-incident-response-critical-to-taming-cyberattack-chaos","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/first-72-hours-of-incident-response-critical-to-taming-cyberattack-chaos\/","title":{"rendered":"First 72 Hours of Incident Response Critical to Taming Cyberattack Chaos"},"content":{"rendered":"<p>Cybersecurity professionals tasked with responding to attacks experience stress, burnout, and mental health issues that are&nbsp;exacerbated by&nbsp;a lack of breach&nbsp;preparedness and sufficient incident response practice in their organizations.<\/p>\n<p>A&nbsp;new IBM Security-sponsored survey published this week&nbsp;found that two-thirds (67%) of incident responders suffer stress and anxiety during at least some of their engagements, while 44% have sacrificed the well-being of their relationships, and 42% have suffered burnout, according to the survey conducted by Morning Consult. In addition, 68% of incidents responders often have to work on two or more incidents at the same time, increasing their stress, according to the&nbsp;survey&#8217;s results.<\/p>\n<p>Companies that plan and practice responding to a variety of incidents can lower the stress levels of their incident responders, employees, and executives, says John Dwyer, head of research for IBM Security&#8217;s X-Force response team. <\/p>\n<p>&#8220;Organizations are not effectively establishing their response strategies with the responders in mind \u2014 it does not need to be as stressful as it is,&#8221; he says. &#8220;There is a lot of time when the responders are managing organizations during an incident, because those organizations were not prepared for the crisis that occurs these attacks happen every day.&#8221;<\/p>\n<p>The <a href=\"https:\/\/community.ibm.com\/community\/user\/security\/blogs\/laurance-dine\/2022\/10\/03\/celebrating-incident-responders-this-cyber-awarene?CommunityKey=96f617c5-4f90-4eb0-baec-2d0c4c22ab50\" target=\"_blank\" rel=\"noopener\">IBM Security-funded study<\/a> underscores why the cybersecurity community has focused increasingly on the mental health of its members. About half (51%) of cybersecurity defenders have <a href=\"https:\/\/www.darkreading.com\/attacks-breaches\/research-finds-increasingly-complex-attacks-challenger-defenders\" target=\"_blank\" rel=\"noopener\">suffered burnout or extreme stress in the past year<\/a>, according to a VMware survey released in August 2021. Cybersecurity executives <a href=\"https:\/\/www.darkreading.com\/edge-articles\/the-looming-ciso-mental-health-crisis-and-what-to-do-about-it-part-1\" target=\"_blank\" rel=\"noopener\">have also spotlighted<\/a> <a href=\"https:\/\/www.darkreading.com\/careers-and-people\/how-information-security-teams-can-help-reduce-stress-and-burnout\">the issue<\/a> as one that affects the community and companies&#8217; ability to retain skilled workers. <\/p>\n<figure>\n<picture><source type=\"image\/webp\" media=\"(max-width: 576px)\" srcset=\"https:\/\/eu-images.contentstack.com\/v3\/assets\/blt66983808af36a8ef\/blt85ff914edef1c583\/633b43322b38890f3a217e1c\/ibm-xforce-IR-mental-health-report.jpg?width=480&amp;quality=80&amp;format=webply&amp;disable=upscale\"><source type=\"image\/webp\" media=\"(max-width: 767px)\" srcset=\"https:\/\/eu-images.contentstack.com\/v3\/assets\/blt66983808af36a8ef\/blt85ff914edef1c583\/633b43322b38890f3a217e1c\/ibm-xforce-IR-mental-health-report.jpg?width=690&amp;quality=80&amp;format=webply&amp;disable=upscale\"><source type=\"image\/webp\" media=\"(min-width: 768px)\" srcset=\"https:\/\/eu-images.contentstack.com\/v3\/assets\/blt66983808af36a8ef\/blt85ff914edef1c583\/633b43322b38890f3a217e1c\/ibm-xforce-IR-mental-health-report.jpg?width=690&amp;quality=80&amp;format=webply&amp;disable=upscale\"><source type=\"image\/jpeg\" srcset=\"https:\/\/eu-images.contentstack.com\/v3\/assets\/blt66983808af36a8ef\/blt85ff914edef1c583\/633b43322b38890f3a217e1c\/ibm-xforce-IR-mental-health-report.jpg?width=690&amp;quality=80&amp;format=jpg&amp;disable=upscale\"><img decoding=\"async\" data-image=\"jvhmmlrlgbef\" src=\"https:\/\/eu-images.contentstack.com\/v3\/assets\/blt66983808af36a8ef\/blt85ff914edef1c583\/633b43322b38890f3a217e1c\/ibm-xforce-IR-mental-health-report.jpg?width=690&amp;quality=80&amp;format=webply&amp;disable=upscale\" data-sys-asset-uid=\"blt85ff914edef1c583\" alt=\"Stressors from incident response\">\n<\/picture><figcaption>A study finds that stress is the most common mental health issue among incident responders. Source: IBM Security-Morning Consult survey<\/figcaption><\/figure>\n<p>The IBM survey found that 62% of US-based incident responders sought mental health support as a result of their job, but that 82% US companies had an adequate program and services in place to help their workers.<\/p>\n<p>&#8220;I&#8217;ve worked some really big incidents in the past with some clients that were very prepared, and I found that was really fulfilling work to do,&#8221; Dwyer says. &#8220;I have had other incidents, where the company&#8217;s incident response process was not ready, and that was very stressful.&#8221;<\/p>\n<p>Incident response professionals have three main reasons for pursuing the profession, the survey found. Thirty-six percent cited a sense of duty to protect others and the business as their top reason, 19% pointed to their interest in problem solving, and another 19% cited the continuous opportunities to learn. <\/p>\n<p>However, some of those reasons are also the causes of stress for incident response professionals. Half of those surveyed cited managing expectations from multiple stakeholders as a top-three stressor, while 48% cited their sense of responsibility toward their client or business as a top-three stressor. Incident responders are very dedicated to their work, with a third (34%) working 13 or more hours a day during the most stressful periods of the incident response process, the survey found.<\/p>\n<p>&#8220;The general public is probably not aware of how much these men and women are working long hours to make sure that people&#8217;s lives and businesses are not impacted,&#8221; Dwyer says.<\/p>\n<h2 class=\"regular-text\">Practice, Practice, Practice<\/h2>\n<p>The survey looked at incident responders in 10 different countries: Australia, Brazil, Canada, France, Germany, India, Japan, Spain, the United Kingdom, and the United States. Spain had the highest rate of burnout (69%), India saw the most significant impact on relationships, and Brazil had the most cases of insomnia, according to the survey data.<\/p>\n<p>The largest group (39%) found the most stressful period of responding to a cybersecurity incident to be the first three days; 29% found the first 24 hours to be the most stressful; and some (20%) considered the entire first week to be the most demanding.<\/p>\n<p>Companies need not only to be prepared to respond to an incident, but also have practiced the response and have playbooks to make response-focused activity second nature and remove the stress from incident responders, says IBM Security&#8217;s Dwyer. <\/p>\n<p>&#8220;If I went to an organization and asked them to run a script on every system with 24 hours \u2014 how many could do that?&#8221; he says. &#8220;Organizations need to practice, practice, practice. Not just tabletop, but practice with purpose. Ask, &#8216;What would happen if my business went offline for 24 hours and how do we deal with that?'&#8221;<\/p>\n<p>Incident response is a firehose of experience that professionals have to be able to handle, and companies need to support the team&nbsp;as much as possible, Dwyer says. Mental health support is a good start, he says, but having a process in place to handle the early hours and days of an incident is better.<\/p>\n<p>&#8220;Will every incident we respond to be a walk in the park? Probably not,&#8221; he says. &#8220;However, we can make this life manageable. There is nothing like being a responder, but you grow as a person in ways like no other discipline.&#8221;<\/p>\n<p>Read More <a href=\"https:\/\/www.darkreading.com\/attacks-breaches\/incident-response-s-first-72-hours-critical-to-taming-chaos\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Responding to cyberattacks is extraordinarily stressful, but better planning, frequent practice, and the availability of mental health services can help IR professionals, a survey finds.Read More <a href=\"https:\/\/www.darkreading.com\/attacks-breaches\/incident-response-s-first-72-hours-critical-to-taming-chaos\">HERE<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[151],"tags":[],"class_list":["post-48712","post","type-post","status-publish","format-standard","hentry","category-darkreading-ti"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>First 72 Hours of Incident Response Critical to Taming Cyberattack Chaos 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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