{"id":42692,"date":"2021-05-19T00:00:00","date_gmt":"2021-05-19T00:00:00","guid":{"rendered":"https:\/\/www.trendmicro.com\/en_us\/devops\/21\/e\/the-creation-and-success-of-a-documentation-site.html"},"modified":"2021-05-19T00:00:00","modified_gmt":"2021-05-19T00:00:00","slug":"the-creation-and-success-of-a-documentation-site-tech-writer-developer","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/the-creation-and-success-of-a-documentation-site-tech-writer-developer\/","title":{"rendered":"The creation and success of a documentation site Tech Writer Developer"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.trendmicro.com\/content\/dam\/trendmicro\/global\/en\/devops\/21\/e\/the-creation-and-success-of-a-documentation-site\/the-creation-and-success-of-a-documentation-site.jpg\"><\/p>\n<div><img decoding=\"async\" src=\"https:\/\/www.trendmicro.com\/content\/dam\/trendmicro\/global\/en\/devops\/21\/e\/the-creation-and-success-of-a-documentation-site\/the-creation-and-success-of-a-documentation-site.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>4. Create a pull request (PR) in GitHub and have the PR reviewed by another writer. After it\u2019s approved, merge it.<\/p>\n<p>In a few minutes, the documentation site is updated with the live content.<b><\/b><\/p>\n<p><b><span class=\"body-subhead-title\">What did developers learn?<\/span><\/b><\/p>\n<p>For a developer, it\u2019s rare that you work closely with the documentation team, besides giving them some information about your feature that you\u2019re currently working on and that needs to be documented. However, by having the opportunity to work closely with writers and getting the chance to understand their process, you can learn a lot.<\/p>\n<p><b>Writers often struggle with a lack of resources<\/b><\/p>\n<p>Writers sometimes struggle to fit into software companies. Typically, there are only a few writers on a team with upwards of hundreds of developers. Writers are the minority. When writers are a part of research and development (R&amp;D), their requests or needs can sometimes go ignored, often unintentionally. Resources are more typically allocated to developers, with a focus on how to improve the developers\u2019 process. The writers\u2019 process can receive very little attention.<\/p>\n<p><b>Writers\u2019 influence is felt everywhere<\/b><\/p>\n<p>Despite the lack of resources, writers\u2019 influence can be felt throughout the company. They\u2019re responsible for documenting features, but they\u2019re also often involved in user experience (UX), marketing, support, and sales. However, writers\u2019 value can sometimes be overlooked in favor of celebrating significant feature developments or major sales.<\/p>\n<p><b>Writers are not developers<\/b><\/p>\n<p>Some things that are obvious for a developer might be difficult or new for a writer. For developers, if something in your process isn\u2019t working to the best of its abilities, you can generally change that thing with relative ease. For writers, this often isn\u2019t the case.<\/p>\n<p>Writers consistently add and create value to products, but because they don\u2019t have the same knowledge as developers, their processes can occasionally get left behind. That\u2019s why it\u2019s so important to have a team of developers who support the writers and see gaps in their process. Those developers should be in constant communication with writers to understand their needs, whether it\u2019s with simple tips like using shortcuts in Git, or more complicated requests like adding customized plugins.<\/p>\n<p><b>Speed is key<\/b><\/p>\n<p>Everyone working in a software company appreciates fast build-times, but no one more so than writers. For developers, it\u2019s not uncommon to wait over an hour for builds to complete. For writers, that kind of wait time is unacceptable. The documentation site has to be updated within a few minutes with new and reliable information. The faster that information gets out, the better. In one day, writers might update the documentation site every three hours. In a week, they could update the site almost 50 times. Having the ability to quickly and easily make changes is absolutely essential for maintaining first-class documentation.<\/p>\n<p><b>Every team has its own culture<\/b><\/p>\n<p>One of the cool things about working with writers is that you\u2019re exposed to a range of different experiences, work cultures, and opinions that you otherwise might not be. Developers often work in a single environment and can spend years focusing on one particular feature. However, working with writers means you have the opportunity to work with a wide range of different teams from across the world. This can provide insight into how other teams work and introduce you to different cultures or values within the software community, or even within your own company.<\/p>\n<p><b><span class=\"body-subhead-title\">What were the benefits of this project?<\/span><\/b><\/p>\n<p>If you\u2019ve read this far, you probably assume you already know what was accomplished\u2014a reliable, flexible documentation site that allows writers from different teams to contribute to the documentation. And you\u2019d be correct; that was accomplished. However, as part of that accomplishment, a few less obvious things were achieved as well.<\/p>\n<p><b>Better builds<\/b><\/p>\n<p>Not only are the builds significantly faster than before, but they also provide more value. For example, writers can now review a preview build of precisely what\u2019s going to appear in the live documentation site, so they can make sure the content looks good and is easy to read before it\u2019s published. This also makes reviewing the content significantly easier.<\/p>\n<p><b>Markdown<\/b><\/p>\n<p>All hail Markdown\u2014arguably the simplest markup language available. Unlike HTML or XML, which can take a lot of practice and can be incredibly tedious to write by hand, Markdown is easy to learn and implement. It\u2019s also incredibly simple to read and can be copied and pasted throughout different platforms without requiring a ton of interference to make it legible.<\/p>\n<p><b>Developers and support engineers\u2019 contributions<\/b><\/p>\n<p>Because the documentation site is written in Markdown, it allows developers and support engineers (SEs) to quickly make changes directly to the articles without worrying about navigating a more complicated markup language. Writers are responsible for documenting features or more complex processes; however, sometimes an article only requires a minor fix. Instead of developers or SEs finding the problem, figuring out the solution, contacting a writer, waiting for a writer to make the change, then reviewing the change, they can simply locate the document and make the change themselves, then send it to a writer for approval. This saves a lot of time and ultimately helps make the documentation process faster and more reliable.<\/p>\n<p><b>Writers have more time to focus on what they do best \u2013 writing<\/b><\/p>\n<p>Ultimately, all of the above points help to save writers some time. Rather than waiting on builds, attempting to maintain sites, wrestling with HTML or XML, or getting interrupted by support requests, they can more meaningfully spend their time writing articles and continuously adding value to the product. This means the writers are happy, the developers are happy, and the customers are happy.<\/p>\n<p><b><span class=\"body-subhead-title\">Why can you rely on the documentation site?<\/span><\/b><\/p>\n<p>As a Trend Micro Cloud One user, the<a href=\"https:\/\/cloudone.trendmicro.com\/docs\/\">documentation site<\/a> is often the first source you might go to for information about what a particular feature does, how it works, and how you can enable it in your system. The documentation site contains a wealth of information about the various products to help you protect your environment. The documentation pipelines are reliable and well-maintained, so you can be sure that you have the most up-to-date information available and that it\u2019s easy to navigate and understand.<\/p>\n<p>For developers, the benefit of a reliable documentation site can be even more important. Without a documentation site, the feature you might have spent months creating would risk being unusable or ignored. The better the documentation process, the more time you as a developer have to create new features that benefit customers, rather than fielding questions from support or angry users.<\/p>\n<p>Having a reliable, automated, and flexible documentation site is critical to creating excellent documentation. And, ultimately, excellent documentation benefits everyone.<\/p>\n<p><b>About the Authors<\/b><\/p>\n<p>Stephanie Melnik started at Trend Micro as a backend developer in 2017; however, after working on the Workload Security API, she became more interested in the frontend and being involved in the documentation project. Through collaborating with a development team that focuses on supporting the documentation process, she\u2019s had the opportunity to work in a genuinely DevOps environment and learn about ops, architecture, UX, developer relations, frontend, and publishing.<\/p>\n<p>Sophie Gervais has worked as a technical writer for Trend Micro\u2122 Deep Security\u2122 Software and Trend Micro Cloud One since 2017. Throughout that time, she\u2019s been intimately involved with the writers\u2019 process and has witnessed the continuous improvements the teams have made. So far, she\u2019s worked on Deep Security, Workload Security, and Application Security. She also helped restructure and modernize the release note process, and documented new and innovative features like the<a href=\"https:\/\/cloudone.trendmicro.com\/docs\/workload-security\/data-center-gateway\/\">data center gateway<\/a> and <a href=\"https:\/\/cloudone.trendmicro.com\/docs\/workload-security\/xdr\/#register-with-trend-micro-vision-one-xdr\">Trend Micro Vision One<\/a>.<\/p>\n<p> Read More <a href=\"https:\/\/www.trendmicro.com\/en_us\/devops\/21\/e\/the-creation-and-success-of-a-documentation-site.html\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gain a better understanding of why collaboration between developers and writers is necessary to create a successful documentation site Read More HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":42693,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[61],"tags":[9503,9501,9506,9507],"class_list":["post-42692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trendmicro","tag-trend-micro-devops-article","tag-trend-micro-devops-cloud-native","tag-trend-micro-devops-expert-perspective","tag-trend-micro-devops-multi-cloud"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The creation and success of a documentation site Tech Writer Developer 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and 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