{"id":41680,"date":"2021-07-09T04:24:58","date_gmt":"2021-07-09T04:24:58","guid":{"rendered":"https:\/\/www.threatshub.org\/blog\/kaseya-delays-saas-restore-to-sunday-ceo-says-this-sucks-but-decision-was-his-alone\/"},"modified":"2021-07-09T04:24:58","modified_gmt":"2021-07-09T04:24:58","slug":"kaseya-delays-saas-restore-to-sunday-ceo-says-this-sucks-but-decision-was-his-alone","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/kaseya-delays-saas-restore-to-sunday-ceo-says-this-sucks-but-decision-was-his-alone\/","title":{"rendered":"Kaseya delays SaaS restore to Sunday, CEO says \u2018this sucks\u2019 but decision was his alone"},"content":{"rendered":"<p>Beleaguered IT management software vendor Kaseya has delayed the restoration of its SaaS services until Sunday, July 11th.<\/p>\n<p>An update to the company\u2019s <a target=\"_blank\" href=\"https:\/\/www.kaseya.com\/potential-attack-on-kaseya-vsa\/\" rel=\"noopener\">incident guidance report<\/a> includes a video message from CEO Fred Voccola, who took personal responsibility for the delay.<\/p>\n<p>\u201cIt is my decision to do this to pull the release from yesterday,\u201d he said. \u201cWe had all the vulnerabilities managed and felt comfortable with the release, but third-party engineers made suggestions to add extra layers of protection to guard against things we could not foresee.\u201d<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"condor\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=2&amp;c=2YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>Adding those extra protections led to the delays.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xmd=\",fluid,mpu,leaderboard,\" data-lg=\",fluid,mpu,leaderboard,\" data-xlg=\",fluid,billboard,superleaderboard,mpu,leaderboard,\" data-xxlg=\",fluid,billboard,superleaderboard,brandwidth,brandimpact,leaderboard,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<div class=\"adun_eagle_desktop_story_wrapper\">\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"mid\" data-raptor=\"eagle\" data-xxlg=\",mpu,dmpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<\/p><\/div>\n<p>\u201cThis was the hardest decision of my career,\u201d Voccola said, but assured customers the result will be a product that is \u201chardened as much as we feel we can do\u201d. Later in the video he said Kaseya\u2019s VSA product will be \u201cexponentially more secure\u201d due to the changes.<\/p>\n<p>The scheduled time for restoration of SaaS services is 4PM Eastern Daylight Time, July 11th.<\/p>\n<div aria-hidden=\"true\" class=\"adun\" data-pos=\"top\" data-raptor=\"falcon\" data-xsm=\",fluid,mpu,\" data-sm=\",fluid,mpu,\" data-md=\",fluid,mpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=4&amp;c=44YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D426raptor%3Dfalcon%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>\u201cWe feel extremely confident \u2026 we will have customers coming back online,\u201d Voccola said.<\/p>\n<p>The CEO also sketched a program of cash assistance for Kaseya customers that he said will resemble payments made in March and April 2020. Payments for licences will be deferred.<\/p>\n<p>\u201cThrowing money at problems is not a way to solve them,\u201d Voccola said, but \u201cit is better than not throwing money at them. We are doing what we can do.\u201d<\/p>\n<p>Voccola shot this video in his home, and it was a rather more rustic version than his previous effort \u2013 complete with sound glitches and dubious focus.<\/p>\n<p>The CEO was also a little more contrite, admitting \u201cI feel like I let this community down, I let my company down, our company let you down.\u201d<\/p>\n<div aria-hidden=\"true\" class=\"adun\" id=\"story_eagle_xsm_sm_md_xmd_lg_xlg\" data-pos=\"mid\" data-raptor=\"eagle\" data-xsm=\",mpu,dmpu,\" data-sm=\",mpu,dmpu,\" data-md=\",mpu,dmpu,\" data-xmd=\",mpu,dmpu,\" data-lg=\",mpu,dmpu,\" data-xlg=\",mpu,dmpu,\"> <noscript> <a href=\"https:\/\/pubads.g.doubleclick.net\/gampad\/jump?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" target=\"_blank\" rel=\"noopener\"> <img decoding=\"async\" src=\"https:\/\/pubads.g.doubleclick.net\/gampad\/ad?co=1&amp;iu=\/6978\/reg_security\/front&amp;sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&amp;tile=3&amp;c=33YOgLq694p4AExO7ocrSuvgAAAEM&amp;t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0\" alt> <\/a> <\/noscript> <\/div>\n<p>\u201cI am not reading off a script,\u201d he said at one point. \u201cThis is not BS \u2013 this is the reality.\u201d<\/p>\n<p>But he argued that every software company has flaws, and that the criminals behind the attack bear all responsibility for the incident.<\/p>\n<p>\u201cWe love our customers,\u201d he said. \u201cIt pisses me off when we do something to hurt them. Especially when it is something like when we have fallen victim to criminal acts, and it has impacted everybody.\u201d<\/p>\n<div class=\"CaptionedImage Border width_85\" readability=\"7\"><a href=\"https:\/\/regmedia.co.uk\/2021\/07\/09\/screenshot_kaseya_ceo_fred_voccola.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/regmedia.co.uk\/2021\/07\/09\/screenshot_kaseya_ceo_fred_voccola.jpg?x=648&amp;y=324&amp;infer_y=1\" alt=\"Kaseya CEO Fred Voccola \" title=\"Kaseya CEO Fred Voccola\" height=\"324\" width=\"648\"><\/a><\/p>\n<p class=\"text_center\">Kaseya CEO Fred Voccola in his new video.<br \/>\n<br \/>Click to enlarge<\/p>\n<\/div>\n<p>CTO Dan Timpson also appeared in a video, stating that because of the incident Kaseya \u201cis adding a lot more rigour to our processes, to our deployment, to our code base, to keep everyone safe an improve the overall safety of our products.<\/p>\n<p>\u201cWe are committed to, and are, working fiercely on our security posture across the board.\u201d<\/p>\n<p>For now, Kaseya has published runbooks for <a target=\"_blank\" href=\"https:\/\/helpdesk.kaseya.com\/hc\/en-gb\/articles\/4403709476369\" rel=\"noopener\">SaaS<\/a> and <a target=\"_blank\" href=\"https:\/\/helpdesk.kaseya.com\/hc\/en-gb\/articles\/4403709150993)\/\" rel=\"noopener\">on-prem<\/a> customers. Timpson said both have been peer-reviewed.<\/p>\n<p>Good luck, Kaseya customers. Feel free to <a target=\"_blank\" href=\"mailto:simon.sharwood@sitpub.com\" rel=\"noopener\">let us know<\/a> how things go on Sunday. \u00ae<\/p>\n<p> READ MORE <a href=\"https:\/\/go.theregister.com\/feed\/www.theregister.com\/2021\/07\/09\/kaseya_saas_restoration_july_11\/\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Promises \u201cexponentially more secure\u201d product and cash assistance for customers Beleaguered IT management software vendor Kaseya has delayed the restoration of its SaaS services until Sunday, July 11th.\u2026  READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[63],"tags":[],"class_list":["post-41680","post","type-post","status-publish","format-standard","hentry","category-the-register"],"yoast_head":"<!-- This site is optimized with the Yoast 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