{"id":37379,"date":"2020-09-29T01:52:00","date_gmt":"2020-09-29T01:52:00","guid":{"rendered":"http:\/\/3859550b-6e01-48ed-a264-83d419a10976"},"modified":"2020-09-29T01:52:00","modified_gmt":"2020-09-29T01:52:00","slug":"911-services-down-in-multiple-us-states","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/911-services-down-in-multiple-us-states\/","title":{"rendered":"911 services down in multiple US states"},"content":{"rendered":"<figure class=\"image image-original shortcode-image\"><span class=\"img aspect-set \"><img decoding=\"async\" src=\"https:\/\/zdnet3.cbsistatic.com\/hub\/i\/2018\/12\/28\/22128c16-05fc-40ef-8cfc-b5c2f81afae6\/911-call-center.jpg\" class alt=\"911-call-center.jpg\"><\/span><figcaption><span class=\"caption\"><\/span><\/figcaption><\/figure>\n<p>Emergency services across at least 14 US states have reported outages of their 911 lines on Monday.<\/p>\n<p>Issues were reported by police departments in counties across Arizona, California, Colorado, Delaware, Florida, Illinois, Indiana, Minnesota, Nevada, North Carolina, North Dakota, Ohio, Pennsylvania, and Washington.<\/p>\n<p>Impacted counties reported losing connectivity for 911 phone and SMS services, but did not provide any technical details about the source of the outage.<\/p>\n<p>&#8220;ATTENTION: The 911 lines are not operational nationwide. This is for phone calls and text messaging,&#8221; the Minneapolis police department wrote on Twitter earlier today at the start of the outage.<\/p>\n<figure class=\"media-source\">\n<div class=\"twitterContainer\" readability=\"7.5167785234899\">\n<blockquote class=\"twitter-tweet\" readability=\"8.4563758389262\">\n<p lang=\"en\" dir=\"ltr\">ATTENTION: The 911 lines are not operational nationwide. This is for phone calls and text messaging. If you need police, fire or emergency medical assistance in Minneapolis, please call 612-348-2345. We will advise when this issue is fixed.<\/p>\n<p>\u2014 Minneapolis Police (@MinneapolisPD) <a href=\"https:\/\/twitter.com\/MinneapolisPD\/status\/1310726976320212997?ref_src=twsrc%5Etfw\" rel=\"noopener noreferrer\" target=\"_blank\" data-component=\"externalLink\">September 28, 2020<\/a><\/p><\/blockquote><\/div>\n<\/figure>\n<figure class=\"media-source\">\n<div class=\"twitterContainer\" readability=\"5.6781115879828\">\n<blockquote class=\"twitter-tweet\" readability=\"5.6781115879828\">\n<p lang=\"en\" dir=\"ltr\">911 services are down in the City of Tucson. If you need to make an emergency call, dial 520-372-8011. We will let you know when 911 is back online. <a href=\"https:\/\/t.co\/aDfAIX3yDU\" rel=\"noopener noreferrer nofollow\" target=\"_blank\" data-component=\"externalLink\">pic.twitter.com\/aDfAIX3yDU<\/a><\/p>\n<p>\u2014 Tucson Police Dept (@Tucson_Police) <a href=\"https:\/\/twitter.com\/Tucson_Police\/status\/1310725244798156801?ref_src=twsrc%5Etfw\" rel=\"noopener noreferrer\" target=\"_blank\" data-component=\"externalLink\">September 28, 2020<\/a><\/p><\/blockquote><\/div>\n<\/figure>\n<figure class=\"media-source\">\n<div class=\"twitterContainer\" readability=\"5.1074380165289\">\n<blockquote class=\"twitter-tweet\" readability=\"4.2561983471074\">\n<p lang=\"en\" dir=\"ltr\">Multiple U.S. cities are reporting 911 outages at this time.<\/p>\n<p>\u2014 Outage Alert \u26a0\ufe0f (@OutageAlert2020) <a href=\"https:\/\/twitter.com\/OutageAlert2020\/status\/1310728171503849473?ref_src=twsrc%5Etfw\" rel=\"noopener noreferrer\" target=\"_blank\" data-component=\"externalLink\">September 28, 2020<\/a><\/p><\/blockquote><\/div>\n<\/figure>\n<p>The outage impacted all emergency services simultaneously, and 911 services were restored within 30 and 60 minutes for most affected counties.<\/p>\n<p>A clue of the source of the outage comes from the city of Redmond, Washington, home of tech giant Microsoft, which also reported a similar phone line outage and blamed the incident on &#8220;a larger Microsoft 365 outage.&#8221;<\/p>\n<figure class=\"media-source\">\n<div class=\"twitterContainer\" readability=\"6.5153846153846\">\n<blockquote class=\"twitter-tweet\" readability=\"6.5153846153846\">\n<p lang=\"en\" dir=\"ltr\">As of 5 p.m., City phones and emails are experiencing intermittent outages related to a larger Microsoft 365 outage. We are hoping the issue is resolved shortly. Sorry for any inconvenience.<\/p>\n<p>\u2014 City of Redmond #MaskUpRedmond (@CityOfRedmond) <a href=\"https:\/\/twitter.com\/CityOfRedmond\/status\/1310731052139319297?ref_src=twsrc%5Etfw\" rel=\"noopener noreferrer\" target=\"_blank\" data-component=\"externalLink\">September 29, 2020<\/a><\/p><\/blockquote><\/div>\n<\/figure>\n<p>On Monday,&nbsp;<a href=\"https:\/\/www.zdnet.com\/article\/office-365-outage-ongoing-after-roll-back-fails\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft reported a massive outage<\/a>&nbsp;after a recent infrastructure change took down services like Office.com, Outlook.com, Teams, Power Platform, and Dynamics365. The company fixed the issue earlier today by rolling back the problematic change.<\/p>\n<section class=\"sharethrough-top\" data-component=\"medusaContentRecommendation\" data-medusa-content-recommendation-options=\"{&quot;promo&quot;:&quot;promo_zd_recommendation_sharethrough_top_in_article_desktop&quot;,&quot;spot&quot;:&quot;dfp-in-article&quot;}\"> <\/section>\n<p>However, the Microsoft outage only impacted Office and email-related services.<\/p>\n<p>Other sources suggest the 911 outage may not be related to the Microsoft Office 365 outage at all, and most likely originated at a provider of PSAPs (Public Safety Answering Points).<\/p>\n<p>PSAPs are telephony systems where 911 (or 112) emergency calls are terminated before reaching the actual emergency service call centers. They&#8217;re choke points in 911 traffic, which explains why multiple emergency services across different states had issues. According to reports on Twitter, a PSAP provider named Intrado was most likely behind the 911 outage today.<\/p>\n<figure class=\"media-source\"> <\/figure>\n<figure class=\"media-source\">\n<div class=\"twitterContainer\" readability=\"7.9778156996587\">\n<blockquote class=\"twitter-tweet\" data-conversation=\"none\" readability=\"9.3856655290102\">\n<p lang=\"en\" dir=\"ltr\">Intrado and TCS are the biggest players in the E911 routing and interconnection space. They make it possible for CLECs, wireless providers, voip providers, etc to route E911 calls to PSAPs nationally without having a relationship with each.<\/p>\n<p>\u2014 Matthew Hardeman (@mdhardeman) <a href=\"https:\/\/twitter.com\/mdhardeman\/status\/1310742290042884098?ref_src=twsrc%5Etfw\" rel=\"noopener noreferrer\" target=\"_blank\" data-component=\"externalLink\">September 29, 2020<\/a><\/p><\/blockquote><\/div>\n<\/figure>\n<p>News of the 911 outage comes on the same day that a <a href=\"https:\/\/www.zdnet.com\/article\/uhs-hospital-network-hit-by-ransomware-attack\/\" target=\"_blank\" rel=\"noopener noreferrer\">major ransomware attack took down multiple Universal Health Services (UHS) hospitals<\/a>&nbsp;across the US. Many users have suggested that the two are connected; however, there is no evidence to support this theory, at the moment.<\/p>\n<p> READ MORE <a href=\"https:\/\/www.zdnet.com\/article\/911-services-down-in-multiple-us-states\/#ftag=RSSbaffb68\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most services are now restored. No technical reason for the outage given.<br \/>\nREAD MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":37380,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[62],"tags":[],"class_list":["post-37379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-zdnet-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>911 services down in multiple US states 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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