{"id":35118,"date":"2020-05-21T15:57:54","date_gmt":"2020-05-21T15:57:54","guid":{"rendered":"https:\/\/packetstormsecurity.com\/news\/view\/31229\/Critical-Java-Flaw-Hits-Cisco-Call-Center-In-A-Box.html"},"modified":"2020-05-21T15:57:54","modified_gmt":"2020-05-21T15:57:54","slug":"critical-java-flaw-hits-cisco-call-center-in-a-box","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/critical-java-flaw-hits-cisco-call-center-in-a-box\/","title":{"rendered":"Critical Java Flaw Hits Cisco Call Center In A Box"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/zdnet4.cbsistatic.com\/hub\/i\/r\/2020\/05\/21\/b2b88937-5bd5-45ff-bef9-8110c4bf42d2\/thumbnail\/770x578\/9f914d3e38254102f95c8533f770c8b7\/computerusercallcenteristock-1159741306.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>Organizations using Cisco&#8217;s call-center platform, Unified Contact Center Express (Unified CCX), should update the software urgently, Cisco has warned.&nbsp;<\/p>\n<p>The company has released updates for the Unified CCX platform to address a critical deserialization vulnerability in its Java-based remote management interface, which could allow a remote attacker without credentials to install malware on the device.&nbsp;<\/p>\n<div class=\"relatedContent alignRight\">\n<h3 class=\"heading\"><span class=\"int\">Networking<\/span><\/h3>\n<\/div>\n<p>Cisco <a href=\"https:\/\/developer.cisco.com\/docs\/contact-center-express\/#!uccx-overview\/what-is-unified-contact-center-express\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-component=\"externalLink\">describes Unified CCX<\/a> as a &#8220;&#8216;contact center in a box&#8217; that provides a secure and easy to deploy customer interaction management solution for up to 400 agents&#8221;.<\/p>\n<p><strong>SEE:&nbsp;<\/strong><a href=\"https:\/\/www.techrepublic.com\/resource-library\/whitepapers\/cybersecurity-let-s-get-tactical-free-pdf\/?ftag=CMG-01-10aaa1b\" target=\"_blank\" rel=\"noopener noreferrer\" data-component=\"externalLink\"><strong>Cybersecurity: Let&#8217;s get tactical (free PDF)<\/strong><\/a><strong>&nbsp; &nbsp;&nbsp;<\/strong><\/p>\n<p>Brenden Meeder, a security expert from Edward Snowden&#8217;s former employer, Booze Allen Hamilton, found he could compromise Unified CCX systems from afar by sending a malicious serialized Java object to the remote management interface.&nbsp;<\/p>\n<p>&#8220;A successful exploit could allow the attacker to execute arbitrary code as the root user on an affected device,&#8221; <a href=\"https:\/\/tools.cisco.com\/security\/center\/content\/CiscoSecurityAdvisory\/cisco-sa-uccx-rce-GMSC6RKN\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-component=\"externalLink\">Cisco warns<\/a>.&nbsp;<\/p>\n<p>Cisco says the bug doesn&#8217;t affect the bigger Cisco Unified Contact Center, which supports contact centers with up to 24,000 agents.&nbsp;<\/p>\n<section class=\"sharethrough-top\" data-component=\"medusaContentRecommendation\" data-medusa-content-recommendation-options=\"{&quot;promo&quot;:&quot;promo_zd_recommendation_sharethrough_top_in_article_desktop&quot;,&quot;spot&quot;:&quot;dfp-in-article&quot;}\">\n<\/section>\n<p>To address the bug, Cisco is urging customers on Unified CCX major releases earlier than 12.0 and those on a 12.0 release to migrate to release 12.0(1)ES03. Unified CCX 12.5 is not vulnerable.&nbsp;<\/p>\n<p>The vulnerability is being tracked as CVE-2020-3280 and has a CVSS severity score of 9.8 out of a possible 10. &nbsp;<\/p>\n<p>However Cisco&#8217;s Product Security Incident Response Team (PSIRT) said it wasn&#8217;t aware of any attacks in the wild on this flaw.&nbsp;<\/p>\n<p><strong>SEE:<\/strong> <a href=\"https:\/\/www.zdnet.com\/article\/cisco-virtual-roundtable-how-to-solve-the-digital-divide-impacting-remote-workforces-and-online-classrooms\/\"><strong>Cisco virtual roundtable: How to solve the digital divide impacting remote workforces and online classrooms<\/strong><\/a><\/p>\n<p>Cisco also released updates to fix a <a href=\"https:\/\/tools.cisco.com\/security\/center\/content\/CiscoSecurityAdvisory\/cisco-sa-cpnr-dhcp-dos-BkEZfhLP\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-component=\"externalLink\">high-severity denial-of-service vulnerability<\/a> affecting the DHCP server of Cisco Prime Network Registrar.&nbsp;<\/p>\n<p>There are two more recently fixed medium-severity flaws that were addressed, <a href=\"https:\/\/tools.cisco.com\/security\/center\/content\/CiscoSecurityAdvisory\/cisco-sa-pcp-sql-inj-22Auwt66\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-component=\"externalLink\">including an SQL injection affecting<\/a> the web-based management interface of Cisco Prime Collaboration Provisioning Software, and a <a href=\"https:\/\/tools.cisco.com\/security\/center\/content\/CiscoSecurityAdvisory\/cisco-sa-amp4emac-dos-kfKjUGtM\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" data-component=\"externalLink\">denial-of-service flaw<\/a> affecting the file scan process of Cisco AMP for Endpoints Mac Connector Software.&nbsp;<\/p>\n<h3>More on Cisco and network security<\/h3>\n<p>READ MORE <a href=\"https:\/\/packetstormsecurity.com\/news\/view\/31229\/Critical-Java-Flaw-Hits-Cisco-Call-Center-In-A-Box.html\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":35119,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[60],"tags":[8667],"class_list":["post-35118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-packet-storm","tag-headlineflawpatchciscojava"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Critical Java Flaw Hits Cisco Call Center In A Box 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 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