{"id":35100,"date":"2020-05-20T15:56:23","date_gmt":"2020-05-20T15:56:23","guid":{"rendered":"https:\/\/packetstormsecurity.com\/news\/view\/31226\/Rogue-ADT-Tech-Spied-On-Hundreds-Of-Customers-Via-CCTV.html"},"modified":"2020-05-20T15:56:23","modified_gmt":"2020-05-20T15:56:23","slug":"rogue-adt-tech-spied-on-hundreds-of-customers-via-cctv","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/rogue-adt-tech-spied-on-hundreds-of-customers-via-cctv\/","title":{"rendered":"Rogue ADT Tech Spied On Hundreds Of Customers Via CCTV"},"content":{"rendered":"<p>A technician at ADT remotely accessed hundreds of customers&#8217; CCTV cameras to spy on people in their own homes, the burglar-alarm biz has admitted.<\/p>\n<p>At least one of the victims was a teenage girl, and another a young mother, according to court filings.<\/p>\n<p>Last month, an ADT customer in Dallas, Texas, spotted and reported an unexpected email address listed as an admin user on their home security system. An internal investigation by ADT revealed it was the personal email of one of its employees, and he had seemingly used it to view the home&#8217;s camera system nearly a hundred times.<\/p>\n<p>A probe found the same technician had made himself an admin on 220 customers&#8217; accounts, meaning he could lock and unlock doors remotely, as well as access the live feed of cameras connected to the ADT network. His access is said to have stretched back seven years.<\/p>\n<p>When ADT dug into the logs, it became clear their rogue insider had been regularly spying on customers, including, it is claimed, accessing the video feed from the bedroom of one teenage girl dozens of times. That teenager this week sued ADT for negligence and emotional distress, seeking a class-action lawsuit against the US corp, and naming the technician in question: it is alleged Telesforo Aviles was responsible.<\/p>\n<blockquote class=\"pullquote\" readability=\"5\">\n<p>ADT reassured them both that the security system was perfectly safe<\/p>\n<\/blockquote>\n<p>The allegations are the stuff of nightmares: the <a target=\"_blank\" href=\"https:\/\/regmedia.co.uk\/2020\/05\/19\/adt-spycam-lawsuit.pdf\" rel=\"noopener noreferrer\">lawsuit<\/a> [PDF] details how the teenage daughter and her mother were initially uncomfortable about the idea of installing security cameras inside their house, though ADT \u201creassured them both that the security system was perfectly safe,\u201d according to court filings, and a technician later fitted the kit.<\/p>\n<p>But then, on April 24, \u201cADT called to explain that one of its technicians had gained access&#8221; to her mother&#8217;s account &#8220;and had been watching&#8221; the mother and daughter &#8220;on approximately 73 different occasions,\u201d according to court filings.<\/p>\n<p>Her lawsuit then alleges, &#8220;based upon the cameras\u2019 wide-angle lens and placement, the ADT employee had an opportunity to watch at least&#8221; the teenager &#8220;nude, in various states of undress, getting ready for bed, and moments of physical intimacy.&#8221;<\/p>\n<h3 class=\"crosshead\"><span>Fool me once<\/span><\/h3>\n<p>An <a target=\"_blank\" href=\"https:\/\/regmedia.co.uk\/2020\/05\/19\/adt-second-spy-lawsuit.pdf\" rel=\"noopener noreferrer\">almost identical<\/a> [PDF] lawsuit has been filed by a second person \u2013 a young mother \u2013 whose security system installation \u201cincluded an indoor security camera with a wide-angle view that provided a visual of a bathroom, entryway, family room and dining space, stairs, and into the master bedroom.\u201d<\/p>\n<p>To its credit, when ADT heard about the unauthorized access, it did the right thing: it fired the worker, reported him to the cops, and then contacted all those affected explaining the situation.<\/p>\n<p>According to ADT, its unnamed technician abused a service mode function while physically present in customers\u2019 homes in the Dallas area to add his personal email address \u2013 a feature that is \u201cneither necessary nor permitted,\u201d and which the company will remove in an upcoming software update. ADT technicians do not have remote access to that function, but once the technician included himself on the system while physically present, he could access the surveillance gear remotely.<\/p>\n<p>Understandably, however, customers are furious it happened in the first place and went unnoticed for seven years. \u201cThis type of access could only occur because ADT failed to implement adequate procedures that would prevent non-household members from adding non-household email addresses,\u201d reads the teenager&#8217;s lawsuit.<\/p>\n<p>\u201cSimilarly, ADT failed to monitor consumers\u2019 accounts and promptly alert them anytime a new email was added to their accounts. Countless checks could have been in place to prevent or at least stop this conduct. Instead, this breach came to light only by luck and happenstance.\u201d<\/p>\n<div class=\"promo_article\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/regmedia.co.uk\/2017\/02\/09\/shutterstock_cctv_privacy.jpg?x=174&amp;y=115&amp;crop=1\" width=\"174\" height=\"115\" alt=\"CCTV camera trained on a garden. Photo by Shutterstock\"><\/p>\n<h2 title=\"Personal data gathering ruled 'intrusive, excessive and unjustified'\">Scottish court issues damages to couple over distress caused by neighbour&#8217;s use of CCTV<\/h2>\n<p><a href=\"https:\/\/www.theregister.co.uk\/2017\/02\/10\/scottish_court_issues_damages_to_couple_over_distress_caused_by_neighbours_use_of_cctv\/\"><span>READ MORE<\/span><\/a><\/div>\n<p>Her lawsuit also noted that there is every reason to believe that other ADT technicians have similarly abused the system: ADT says it is carrying out a detailed investigation and audit to make sure there are no other instances.<\/p>\n<p>\u201cOur customers trust ADT with their safety and protection. We understand that this incident jeopardizes that trust and is entirely unacceptable,\u201d the company acknowledged in an <a target=\"_blank\" href=\"https:\/\/www.adt.com\/adt-privacy-notice\" rel=\"noopener noreferrer\">statement<\/a>.<\/p>\n<p>\u201cWe will make extraordinary efforts to earn back that trust. Our investigation is ongoing; we will continue to review all our customer accounts until we can be sure no one else\u2019s privacy is at risk. In addition, we\u2019ve already implemented technical and procedural solutions to help keep this abuse of access from ever happening again.\u201d<\/p>\n<p>The manufacturer has also said it will \u201creview all of our processes, technical systems and hiring practices to strengthen our account security and customer privacy even more, and we\u2019ve engaged third-party experts to assist in that review.\u201d<\/p>\n<p>In a message to <em>The Register<\/em> today, ADT said: &#8220;We deeply regret what happened to the 220 customers affected by this incident and have contacted them to help resolve their concerns. We are supporting law enforcement\u2019s investigation of the former employee and are committed to helping bring justice to those impacted by his improper actions.&#8221; \u00ae<\/p>\n<p class=\"wptl btm\"><span>Sponsored:<\/span> <a href=\"https:\/\/go.theregister.co.uk\/tl\/1946\/-8720\/how-to-simplify-data-protection-on-amazon-web-services?td=wptl1946\">How to simplify data protection on Amazon Web Services<\/a><\/p>\n<p>READ MORE <a href=\"https:\/\/packetstormsecurity.com\/news\/view\/31226\/Rogue-ADT-Tech-Spied-On-Hundreds-Of-Customers-Via-CCTV.html\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":35101,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[60],"tags":[6647],"class_list":["post-35100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-packet-storm","tag-headlineprivacyspyware"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rogue ADT Tech Spied On Hundreds Of Customers Via CCTV 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security &amp; Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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