{"id":31622,"date":"2019-11-05T12:24:10","date_gmt":"2019-11-05T12:24:10","guid":{"rendered":"https:\/\/www.threatshub.org\/blog\/three-uk-does-it-again-random-folk-on-network-website-are-still-seeing-others-account-data\/"},"modified":"2019-11-05T12:24:10","modified_gmt":"2019-11-05T12:24:10","slug":"three-uk-does-it-again-random-folk-on-network-website-are-still-seeing-others-account-data","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/three-uk-does-it-again-random-folk-on-network-website-are-still-seeing-others-account-data\/","title":{"rendered":"Three UK does it again: Random folk on network website are still seeing others&#8217; account data"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/regmedia.co.uk\/2015\/05\/06\/three_store_maidenhead.jpg\" class=\"ff-og-image-inserted\"><\/div>\n<p>British telco Three UK has once again let random people viewing its homepage view its customers&#8217; account details as if they were logged in, exposing personal and billing data to casual browsing.<\/p>\n<p>Several <em>Reg<\/em> readers got in touch with us on Friday afternoon and Saturday after noticing that when visiting Three&#8217;s website, they appeared to be logged into accounts that were not their own.<\/p>\n<p>The blunder is a carbon copy of an event in February which we <a target=\"_blank\" href=\"https:\/\/www.theregister.co.uk\/2019\/02\/01\/three_uk_data_breach_no_authentication_blunder\/\" rel=\"noopener noreferrer\">exclusively revealed<\/a>.<\/p>\n<p><em>Reg<\/em> reader Keith told us on Friday: &#8220;This happened to me this morning. Hotspotted on to Three with phone and laptop. Went to Three website (never been there before on device) and I could see someone else&#8217;s account loaded up. Someone other side of country I do not know \u2013 same as your article <em>[from February]<\/em> but could see pdf bills with all call details.&#8221;<\/p>\n<p><em>El Reg<\/em> has been shown recent screenshots of the CK Hutchison Holdings subsidiary&#8217;s website displaying various people&#8217;s names and access to the &#8220;My3 Home&#8221; area. That login-protected part of the website contains one&#8217;s personal details and billing information.<\/p>\n<p>Yet another customer took to Twitter to complain about the issue:<\/p>\n<blockquote class=\"twitter-tweet\" readability=\"9.2705167173252\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/ThreeUK?ref_src=twsrc%5Etfw\">@ThreeUK<\/a> hi, i tried to contact the support team yesterday but no response. You sent me a bill reminder via SMS. When I follow the link it logs me in to someone else&#8217;s account with full access to their bills, usage, phone number. Seems like a huge DPA breach. No password required<\/p>\n<p>\u2014 ian martin (@juan_martinez) <a href=\"https:\/\/twitter.com\/juan_martinez\/status\/1189087896722169857?ref_src=twsrc%5Etfw\">October 29, 2019<\/a><\/p><\/blockquote>\n<p>Three UK claims to have around 10 million customers.<\/p>\n<p>It is unknown whether the privacy blunder was linked to the website falling offline in the middle of last week. A number of people contacted Three last week to say they were unable to log into their accounts, with some doing so via Twitter:<\/p>\n<blockquote class=\"twitter-tweet\" readability=\"4.0551181102362\">\n<p lang=\"en\" dir=\"ltr\"><a href=\"https:\/\/twitter.com\/ThreeUK?ref_src=twsrc%5Etfw\">@ThreeUK<\/a> how long is your website and app down for?? It&#8217;s been 2 days now.<\/p>\n<p>\u2014 Madalina Brait (@braitmadalina) <a href=\"https:\/\/twitter.com\/braitmadalina\/status\/1190019843489185792?ref_src=twsrc%5Etfw\">October 31, 2019<\/a><\/p><\/blockquote>\n<blockquote class=\"twitter-tweet\" readability=\"7.2699619771863\">\n<p lang=\"en\" dir=\"ltr\">Hi <a href=\"https:\/\/twitter.com\/ThreeUK?ref_src=twsrc%5Etfw\">@ThreeUK<\/a> I&#8217;m trying to top up my data for my mobile broadband, but your website seems to be down and I can&#8217;t find anywhere which tells me the SIM number in order to top up via the app. Please can you help?<\/p>\n<p>\u2014 Rhiannon Meredith (@r_m_meredith) <a href=\"https:\/\/twitter.com\/r_m_meredith\/status\/1190033090216939520?ref_src=twsrc%5Etfw\">October 31, 2019<\/a><\/p><\/blockquote>\n<p>We asked Three if it wanted to comment on the fact that yet again its customers&#8217; personal and billing information had been bared to anyone driving past on the information superhighway.<\/p>\n<p>A spokesbeing said: &#8220;We are aware of an issue with my3 where fewer than 10 customers have reported being able to view another customer&#8217;s account information. No sensitive financial information was viewable at any time, we are investigating the matter and we apologise for any inconvenience caused.&#8221;<\/p>\n<p>So that&#8217;s alright, then.<\/p>\n<p>An Information Commissioner&#8217;s Office (ICO) spokesperson told <em>The Register<\/em>: &#8220;We are aware of an incident concerning 3 Mobile and will be assessing the information provided.&#8221;<\/p>\n<p>That assessment is being carried out with an eye on <a target=\"_blank\" href=\"https:\/\/www.legislation.gov.uk\/uksi\/2003\/2426\/regulation\/5A\" rel=\"noopener noreferrer\">Regulation 5a of the Privacy and Electronic Communication Regulations<\/a>, which deals with &#8220;personal data breaches&#8221; and says that telcos must explain to the ICO precisely how big the breach was and what they have done to fix the damage.<\/p>\n<p>Regulation 5a(3) says that &#8220;\u2026 if a personal data breach is likely to adversely affect the personal data or privacy of a subscriber or user, the service provider shall also, without undue delay, notify that breach to the subscriber or user concerned.&#8221;<\/p>\n<p>Given that anyone was able to view Three customers&#8217; data during the affected period, we at <em>El Reg<\/em> suggest the ICO asks Three to supply it with the number of people accessing the My3 account information area of the website during that time. After all, a well-designed user account area means it should be trivial for a service provider to track when a particular account was last logged into or accessed \u2026 shouldn&#8217;t it? \u00ae<\/p>\n<p class=\"wptl btm\"><span>Sponsored:<\/span> <a href=\"https:\/\/go.theregister.co.uk\/tl\/1858\/-7799\/beyond-the-data-frontier?td=wptl1858\">Beyond the Data Frontier<\/a><\/p>\n<p>READ MORE <a href=\"http:\/\/go.theregister.com\/feed\/www.theregister.co.uk\/2019\/11\/05\/three_uk_data_breach_homepage_again\/\">HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once is an unfortunate cockup. Twice needs stamping on British telco Three UK has once again let random people viewing its homepage view its customers&#8217; account details as if they were logged in, exposing personal and billing data to casual browsing.\u2026 READ MORE HERE&#8230;<\/p>\n","protected":false},"author":2,"featured_media":31623,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[63],"tags":[],"class_list":["post-31622","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-the-register"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Three UK does it again: Random folk on network website are still seeing others&#039; account data 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | 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