{"id":28888,"date":"2019-09-04T13:52:58","date_gmt":"2019-09-04T13:52:58","guid":{"rendered":"https:\/\/packetstormsecurity.com\/news\/view\/30466\/Teletext-Holidays-Exposed-Customer-Calls.html"},"modified":"2019-09-04T13:52:58","modified_gmt":"2019-09-04T13:52:58","slug":"teletext-holidays-exposed-customer-calls","status":"publish","type":"post","link":"https:\/\/www.threatshub.org\/blog\/teletext-holidays-exposed-customer-calls\/","title":{"rendered":"Teletext Holidays Exposed Customer Calls"},"content":{"rendered":"
\"TeletextImage copyright<\/span> Screengrab<\/span> <\/span>
Image caption<\/span> Teletext Holidays has reported the breach to the ICO, but would not reveal which details were exposed <\/span> <\/figcaption><\/figure>\n

The recorded telephone calls of 200,000 customers were left exposed on a cloud server for three years, an investigation by Verdict found.<\/a><\/p>\n

The firm behind the brand – Truly Travel – has now reported the breach to the Information Commissioner’s Office.<\/p>\n

The audio files were recorded between April and August 2016.<\/p>\n

Verdict claims that in some recordings it heard, partial credit card numbers are spoken.<\/p>\n

The audio files were stored on an Amazon Web Services in the latest in a long line of security issues for businesses using the cloud.<\/p>\n

Truly Travel, which trades under the name Teletext Holidays, told the BBC: “Our booking procedure does not allow agents to take card numbers over the phone. Customers are asked to punch their card details into a secure automated system. If a customer attempts to give their card information verbally, they are stopped by the agent.”<\/p>\n

It added: “Once the matter was brought to our attention, we immediately secured the files in question. We have contacted the Information Commissioner’s Office.”<\/p>\n

The calls ranged from a few minutes to up to an hour and involved discussion of holiday details. In some heard by Verdict people begin to say their card number.<\/p>\n

When firms take credit card numbers, whether spoken or tapped into a phone, they are obliged to mute this section of the call. <\/p>\n

Security consultant Graham Cluley said: “Most consumers accept that recordings may be kept for ‘training purposes’, but you also expect them to be stored securely and certainly not left lying around in an internet-connected bucket where any Tom, Dick or Harry could access them with malicious intent.<\/p>\n

“Things are made even more serious by the fact that some of these records had transcriptions, making it even easier for a criminal to scour through the database to access information that they could monetise with fraudulent intent.”<\/p>\n

READ MORE HERE<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

READ MORE HERE…<\/p>\n","protected":false},"author":2,"featured_media":28889,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_layout":"default_layout","footnotes":""},"categories":[60],"tags":[7675],"class_list":["post-28888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-packet-storm","tag-headlineprivacyphonedata-loss"],"yoast_head":"\nTeletext Holidays Exposed Customer Calls 2026 | ThreatsHub Cybersecurity News<\/title>\n<meta name=\"description\" content=\"ThreatsHub Cybersecurity News | ThreatsHub.org | Cloud Security & Cyber Threats Analysis Hub. 100% Free OSINT Threat Intelligent and Cybersecurity News.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.threatshub.org\/blog\/teletext-holidays-exposed-customer-calls\/\" \/>\n<meta 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